The Government Contact Centre Summit (Gov CC) is the largest and most established event of its kind in Australia. It is the annual meeting place for customer experience leaders in the public sector to network and transform their contact centres.
A recent report by Salmat revealed that 33% of Australians and 45% of small businesses prefer using digital channels to contact federal government agencies, however only 7% stated that these channels were a superior way of connecting with government. In order to improve the customer experience across these channels and meet citizen expectations which have been set by the giants of the corporate world, the public sector must develop integrated digital strategies and support their contact centre staff.
With this in mind, the 20th Annual Government Contact Centre Summit has been developed to help leaders create the ultimate contact centre environment to deliver exceptional customer experience.