DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
View the Agenda - Customer Contact Week For Government - GOVCC 2024
Download the GovCC 2024 Agenda>>
Join us in Melbourne from October 22-23, 2024, at the Legends Room, Melbourne Cricket Ground, for GovCC – Customer Contact Week for Government.
Transform citizen interactions by integrating contact centers and digital services. Discover case studies, debates, and insights on transforming service delivery, enhancing digital citizen experiences, achieving operational excellence, and fostering leadership and employee engagement. Featured speakers include:
- Jarrod Howard, Deputy CEO Customer Services Delivery Group, Services Australia
- Amber Benjafield, Director Customer Experience, Department of Environment, Land, Water and Planning Victoria
- Ally Tregaskis, Systems & Improvement Manager, City of Sydney
With over 30+ sessions from Australia's and New Zealand’s government departments, this event is essential for exploring customer contact strategies and innovations. Unlock the full agenda now!
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