Jasmyne Munro
Head of Customer Experience Lake Macquarie City Council
GovCC 2026 Day 1: Wednesday, 18 March 2026
4:40 PM Operating in the Grey – Real-World Lessons from the Frontline
When crisis strikes, there’s no playbook. In this candid session, the CX team from Lake Macquarie Council shares how they kept services running after a fire damaged their council building. From handling citizen concerns to navigating internal pressures, this is a story of resilience, quick decision-making, and transparent communication in the face of disruption. When crisis strikes, there’s no playbook. In this candid session, the CX team from Lake Macquarie Council shares how they kept services running after a fire damaged their council building. From handling citizen concerns to navigating internal pressures, this is a story of resilience, quick decision-making, and transparent communication in the face of disruption.
GovCC 2026 Day 2: Thursday, 19 March 2026
Check out the incredible speaker line-up to see who will be joining Jasmyne.
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