DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
Jasmyne Munro
Head of Customer Experience Lake Macquarie City Council
Conference Day Two: Wednesday, 25th October 2023
11:30 AM Panel Discussion | Doing More with Less: Efficiency and Optimisation
· Managing complex and varied customer needs with compact teams
· Streamlining operations to boost efficiencies
· Knowledge training to help team members deal with complex and varied customer needs
· How can automation unlock colleagues time to boost human services?
Check out the incredible speaker line-up to see who will be joining Jasmyne.
Download The Latest Agenda
