Carla Armanet
Executive Director, CX & Engagement Metropolitan Memorial Parks
GovCC 2026 Day 1 Agenda: Tuesday, 18 March 2026
3:40 PM PANEL DISCUSSION | Humans + Machines: Smarter Service Through AI
Discover how AI is enhancing, not replacing, the human touch in contact centres. This session will showcase real-world examples of generative AI supporting agents in real time, enabling faster triage of complex issues, and streamlining workflows to create more efficient and personalised service experiences. Discover how AI is enhancing, not replacing, the human touch in contact centres. This session will showcase real-world examples of generative AI supporting agents in real time, enabling faster triage of complex issues, and streamlining workflows to create more efficient and personalised service experiences.
Check out the incredible speaker line-up to see who will be joining Carla.
Download The Latest Agenda
