Sophie Uldrich
Senior Manager of Customer Services Transport Accident Commission
GovCC 2026 Day 1: Wednesday, 18 March 2026
GovCC 2026 Day 2: Thursday, 19 March 2026
11:30 AM PANEL DISCUSSION | From Stress to Strength: Reimagining the Agent Experience
Frontline agents are navigating an era of rapid change, from rising citizen expectations to new technologies and increased workload complexity. This panel brings together leaders and practitioners to discuss innovative approaches that turn these challenges into opportunities for growth, engagement, and peak performance.
Check out the incredible speaker line-up to see who will be joining Sophie.
Download The Latest Agenda
