"Great minds discuss ideas; average minds discuss events; small minds discuss people."

"Good intentions don't move mountains; bulldozers do"

"When I was a young man practicing at the bar, I lost a great many cases I should have won. As I got along, I won a great many cases I ought to have lost; so on the whole justice was done."

"The best way to predict the future is to create it."

"Whether companies like it or not, the customer is boss"

"The question, “Who is your customer?” seems awfully simple. But don’t be deceived. The customer is no longer a passive receiver of products but is engaged in designing and refining them."

"The best plan is only good intentions – until it is effectively put into action with the right resources."

"Connecting to the customer--being joined at the hip--is the beginning of defining your tomorrow "

"The only profit center is the customer"