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Agent Engagement Customer Experience Customer Insights & Analytics Performance & Metrics Social, Mobile & Web Tools & Technologies
07/17/2019

Transform Your Customer Service And Reduce Costs With Conversational AI
06/13/2019

Using Voice Assistants for Self-Service: A Vision for the Future
06/13/2019

7 Ways to Improve the E-Commerce Customer Experience
06/11/2019

Brooklyn Burger King Branch Fools Customers Who Ordered Vegetarian Whopper

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Swissotel, Sydney, NSW

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July 29 - 31, 2019
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August 18 - 20, 2019
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2019-07-17
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Transform Your Customer Service And Reduce Costs With Conversational AI
Making CX Journeys More Simple, Consistent & Customer-Centric

2019-06-05
02:00 PM - 03:00 PM EST

The number of customer service channels, technologies and vendors is outpacing our ability to unde...
Making CX Journeys More Simple, Consistent & Customer-Centric
4 Ways To Revitalize Phone Calls With Automation

2019-05-08
02:00 PM - 03:00 PM EST

The phone channel is not dead – it is still where the majority of customers go for customer...
4 Ways To Revitalize Phone Calls With Automation
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