07/01/2025
Customer Contact Agent Attrition Calculator
clearAgentic AI: Hype vs. Hope for CX Leaders
July 30 by CCW Digital
The rise of agentic AI (AI systems that can reason, plan, and act autonomously) has stirred both excitement and skepticism in the customer experience world. But what’s real, what’s next, a...
Webinar: Agentic AI for Contact Centers: From Guidance to Goal-Driven Action
July 28 by CCW Digital
Traditional agent assist solutions have helped contact centers improve speed and consistency by surfacing information, prompts, and workflows. But even advanced tools often rely on predefined rules or...
Get your CCW Digital Certificate with Webinar: From Insights to Actionability: Bridging the gap with Gen-AI in contact center intelligence
July 01 by CCW Digital
Attendees can earn their CCW Digital Certificate: AI Contact Center Intelligence. Analytics and intelligence in customer service has now become a lot mature. Enterprises understand the need to mi...
Why your AI won't work without Smart Data: Tips & Tricks to Augment the impact of your AI
June 17 by CCW Digital
AI is transforming CX and the contact center - but most initiatives fall short due to one critical issue: poor data foundations. Whether you’re deploying chatbots, virtual agents, or AI-enhanced...
Navigating Regulatory and Economic Risk in U.S. Contact Center Operations
May 30 by CCW Digital Editor
Adapt to 2025 U.S. policy shifts with strategies for contact center resilience and growth.
State of AI Agents for Customers and Employees
May 30 by Brooke Lynch
Explore how AI agents are reshaping customer service and employee roles in 2025.
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Our Mission
With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
Our Community
As the world's largest customer service online research hub, CCW Digital provides 159,000 members with the latest tools, research, data, and technologies to optimize their customer contact operations.
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Why CCW Digital?
Our members stay up to date with industry news, trends, and opportunities by getting free access to our archive of articles, reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series, Customer Contact Week.
01)Conferences
Over the past 25 years, Customer Contact Week has served as a platform for the top executives in the industry to connect, share ideas and insights, and, most importantly, build relationships. Customer Contact Week is an incubator of the most innovative solutions and disruptive ideas, a hotbed of best practices, and the most important event for contact center and CX executives.
See More02)Exchanges
Our exchanges are invitation-only events built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
See More03)Seminar Series
CCW Digital Seminar series provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our Seminar series can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CCW Digital host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)Whitepapers & Reports
CCW Digital digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CCW Digital's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the ccw space and help guide our original research and content.
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