Whitepapers

eBook: The generative AI agent 100, 100 use cases for contact centers by industry

The future of customer experience isn’t about humans versus AI—it’s about harnessing the best of both. This eBook explores how forward-thinking contact centers

Customer service teams are not simply talking about the digital and AI revolutions. They are taking meaningful action. They are increasingly embracing digital-f

Learn how AI can empower agents to deliver empathetic, human-centric customer care.

In this report, Talkdesk unpacks agentic AI and shares key benefits for the CX function. With every new technology, it is critical to understand how the tool wi

In 2023, 57% of consumers felt their experiences with businesses were getting worse. In 2024, 55% expressed that sobering sentiment. Unfortunately, that slight

Explore how AI agents are reshaping customer service and employee roles in 2025.

Adapt to 2025 U.S. policy shifts with strategies for contact center resilience and growth.

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation..

The customer service leader’s guide to choosing which path is right for your business

CCW Digital Magazine: Agentic + Generative AI, Issue 1 April 2025

In this report we’ll look at two key trends -- personalization and omnichannel experiences.