Whitepapers
Designing Your AI-Ready Business: A Blueprint for Success
April 04 by NICE .Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.
CX Innovation at Scale: Maximize Business Success by Using AI to Future-proof Your CX Activities
April 04 by NICE .AI plays a crucial role in driving innovation in customer experience (CX), acting as a catalyst for companies’ operational consistency and excellence. By harnessing these capabilities...
eBook: AI for CX for Dummies
April 02 by NICE .AI has become an indispensable element of a successful CX strategy. In this new guide, you’ll gain insight into...
2024 March Market Study: State of Generative AI
March 29 by Brian CantorWhat can we do to ensure generative AI lives up to this hype? What strategic changes must brands make to capitalize on their new tech? The product of CCW Digital’s exclusive, in-depth research, this Market Study has the answers.
Sharpen eBook: Embrace the Power of Personalization
March 07 by SharpenPersonalization is more than just a buzzword in business today — it’s a necessity. More than 70% of consumers expect companies to deliver personalized interactions. To retain and improve customer loyalty in a highly competitive market, contact centers must focus on what McKinsey & Company calls...
Special Report: Master the Complexity of Today’s Customer Experience Conversations
February 29 by Brooke LynchSpecial Report: Master the Complexity of Today’s Customer Experience Conversations
Special Report: AI & The Contact Center: 5 Predictions
January 31 by Brooke LynchSpecial Report: AI & The Contact Center: 5 Predictions Special Report: AI & The Contact Center: 5 Predictions Special Report: AI & The Contact Center: 5 Predictions
Special Report: Exceeding Expectations or Falling Short? U.S. Auto Insurance Claims Trends, Insights and Impacts Revealed
January 31 by CCW Digital EditorSpecial Report: Exceeding Expectations or Falling Short? U.S. Auto Insurance Claims Trends, Insights and Impacts Revealed
2024 January Market Study: Future of Contact Center Employees
January 30 by Brian CantorThe product of exclusive, in-depth research, it reveals what you need to know to build a team of agents who can make unrivaled customer connections in today’s unprecedented CX landscape.
Special Report: Generative AI Simplified: First Steps to Achieving Success
December 22 by Brooke LynchAccording to CCW Digital research, 71% of contact center leaders expect generative AI to have a major impact on the space.
Special Report: Customer Experience Horizons
December 06 by CCW Digital EditorThe customer experience is more important than ever before. Customers expect brands to know them, understand their needs and take action immediately. No longer a transactional process, customers want to...
Special Report: Personalizing Digital Experiences
November 30 by Brooke LynchWhen thinking about personalization, we often think of traditional channels and customer service experiences — from lengthy phone calls unpacking customer needs to detailed emails sharing...