Call Center Banner Stats

Online Events

CCW Globe
Our CCW Fall Online event will focus on better connecting with customers. There will be an emphasis on topics like analytics (understanding customers, understanding how agents are delivering for those customers), engagement (including trends like...
ccwglobe
CCW Digital is pleased to announce the 2017 CX Virtual Summit! Customers possess an endless array of preferences, demands, and expectations. Above all, however, is their insistence on an effortless experience.
CCWO Globe
Determining how best to measure contact center performance is one of the biggest business challenges. And that is only part of the battle. The more important part involves actually improving performance.
CCWO Globe
Granted, we know you’ve heard “walk the talk” or “turn idea into action” before. We’re not going to bore you with empty rhetoric and then leave you to do the heavy-lifting. Instead, we’re going to provide you with truly gamechanging solutions that...
ccglobe
2017 is coming, and with it will emerge a host of new contact center and customer experience challenges -- and opportunities. We're thrilled to help you navigate these challenges in our upcoming complimentary event: CCW Winter Online: The Future...
ccglobe
The omni-channel movement has placed paramount focus on medium. Can we engage customers where they want to be engaged? In today’s era of the customer experience journey, we need to think bigger. We need to be where customers are, but we need to...
ccglobe
Call Center IQ is pleased to announce the 2016 Customer Experience Online Summit! Customers possess an endless array of preferences, demands, and expectations. Above all, however, is their insistence on an effortless experience.
Social CRM 2
Due to the runaway success of our first Social Media for CM summit, we are delighted to announce the next in the series online conference, with a new speaker faculty poised to help you translate the myths of social media to tangible, significant...