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Partner With Customer Contact Week Digital

As the world's largest customer service online research hub, CCW Digital provides 159,000 members with the tools to optimize their customer contact operations. Through whitepapers, online events, webinars, and a variety of other media, we’re driving this year’s critical conversations on AI and automation, agent engagement, business continuity planning and more. By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, and generate new leads.

Based on your business goals, our analysts can help align your company with the right opportunity. Reach out to us at to discuss potential partnerships further.


Community Demographics


CCW Digital Community Demographics


Sponsorship Opportunities

Special Report

Biweekly reports on hot topics like customer sentiment, journey mapping & bots, featuring insights from world-class executives and exclusive research.

Generates 200 – 250 Leads

Market Study

Released 5x a year, these studies present in-depth research from comprehensive surveys on what customers want & CX leaders need.

Generates 800 – 900 Leads


Monthly webinars with C-level speakers discuss pivotal customer contact topics.

Generates 150 Leads

Online Event

Occurring 5x a year, these digital events explore each Market Study’s findings and offer next step solutions.

Generates 800-1000 Leads

How to Guides

Released periodically throughout the year, our How-To-Guides outline actionable initiatives for pressing customer contact and CX challenges.

Generates 150 Leads


View Our Media Kit



Current Partners

Partner With CCW Digital


Interested in becoming a partner for both our CCW Digital & Live Events to maximize your investment and ROI? View the 2021 Business Opportunities Kit that includes:

Attendee demographics

Digital & Live event schedule

Sponsorship Opportunities

Partner testimonials


View the 2021 Business Opportunites Kit





“We find value in sponsoring CCW because of all the thought provoking content and great networking opportunities!” - LIVEVOX


“The value, growth, and innovation happening in customer support and customer experience is at an all-time high. CCW is the place to connect with industry leaders and learn about what is impacting the industry today.” - UJET


“CCW has an unprecedented handle on our industry. You’ll get a wealth of knowledge and connections for a lifetime.” - GENESYS


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