WELCOME TO THE CCW Executive Exchange

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Key Discussion Topics

Actionable Insights for Immediate Results.
Join top industry leaders at the CCW Executive Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.

MEET THE SPEAKERS
Pivotal Perspectives, Unparalleled Dialogue

Dr. Angel Durr

Dr. Angel Durr

VP, Operational Analytics & Tooling for Corporate Tech Agility

JPMorgan Chase & Co.

Libba Saptisky

Libba Saptisky

SVP, Customer Care

Tandem Diabetes

Joseph Parker

Joseph Parker

VP, Customer Experience

Mastercard

Dr. Kalifa Oliver

Dr. Kalifa Oliver

Global Director, Employee Experience Analytics

Ford Motor Company

Kristopher Moore

Kristopher Moore

Global Senior Director, Consumer Care

Mars

Fred Kleiman

Fred Kleiman

VP, Customer Service, Direct to Consumer

The Tennis Channel

Chad Scarbrough

Chad Scarbrough

VP, Guest Experience and Venue Culture

Asm Global

Leonard Green

Leonard Green

VP, Customer Success

Northwestern Mutual

Srinivas Billa

Srinivas Billa

VP, Omni-Contact Center

LPL Financial

Josue Berlanga

Josue Berlanga

Head of Care & Remote Sales

Philip Morris International

Daniel Haden

Daniel Haden

Senior Director, Global GTM Strategy & Enablement

Docusign

Anna Kuenic

Anna Kuenic

AVP, Digital Product Management

Cardworks

EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

BENCHMARKING

Compare your current strategies against industry leaders through focused benchmarking sessions, identifying key opportunities to elevate both customer and agent experiences.

Attendees Networking - CCW Executive Exchange

NETWORKING

The unique structure of the Exchange provides more meaningful networking among peers with shared challenges, insights and goals.

Project Analysis Panel- CCW Executive Exchange

PROJECT ANALYSIS

Your top challenges are put under the spotlight to uncover actionable solutions and optimize performance and growth.

1:1 Business Meetings - CCW Executive Exchange

1:1 BUSINESS MEETINGS

Shorten your RFP Cycle! Partake in private meetings with solution providers to discover customized strategies and innovations for your operational needs.


Get Exclusive Event Updates

Join our mailing list to gain exclusive access to speaker announcements, new session highlights, key event updates, and important deadlines.

WHAT EXECUTIVES SAY

CCW Executive Exchange Replay

Take a look back at the highlights from last year's Exchange! From engaging sessions to behind-the-scenes interactions, see what made this event unforgettable!

2025 SOLUTION PROVIDERS