Actionable Insights for Immediate Results.
Join top industry leaders at the CCW Executive Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.
Dr. Angel Durr
VP, Operational Analytics & Tooling for Corporate Tech Agility
JPMorgan Chase & Co.
Libba Saptisky
SVP, Customer Care
Tandem Diabetes
Joseph Parker
VP, Customer Experience
Mastercard
Dr. Kalifa Oliver
Global Director, Employee Experience Analytics
Ford Motor Company
Kristopher Moore
Global Senior Director, Consumer Care
Mars
Fred Kleiman
VP, Customer Service, Direct to Consumer
The Tennis Channel
Chad Scarbrough
VP, Guest Experience and Venue Culture
Asm Global
Leonard Green
VP, Customer Success
Northwestern Mutual
Srinivas Billa
VP, Omni-Contact Center
LPL Financial
Josue Berlanga
Head of Care & Remote Sales
Philip Morris International
Daniel Haden
Senior Director, Global GTM Strategy & Enablement
Docusign
Anna Kuenic
AVP, Digital Product Management
Cardworks
Take a look back at the highlights from last year's Exchange! From engaging sessions to behind-the-scenes interactions, see what made this event unforgettable!