Get a deep dive into which top executives joined us at the CCW Exchanges in 2023!

Find out which top executives have confirmed their attendance to the CCW Executive Exchange this March 4-6 in Chicago!

As head of Global Treasury Management Service and Implementation, Heather Magaha has responsibility for driving a positive customer experience throughout the customer’s life cycle. Implementation is comprised of treasury professionals architecting and enabling product usage for customers.

Organizations across industries are constantly working to understand if and how the personalization desired by customers can be achieved using machine-accelerated customer service technology. But while many organizational leaders are working to prioritize automation integration, others still are struggling to identify where the empathetic, emotive nature of the human experience...

Guided by CCW Digital’s exclusive research, this Market Study provides the answers on how to correctly approach digital and AI technology so that experiences improve, customer trust increases, and business results soar. Topics include: The biggest reasons customers distrust your digital channels The truth about digital engagement vs. traditional phone...

Generative AI, such as the OpenAI GPT, has revolutionized the way machines can understand and generate human-like text. This has opened possibilities for automated customer interactions, personalized responses and comprehensive call summaries to understand call trends like never before. With 78% of customer contact leaders stating that better capturing and...

Another year of customer-centric rhetoric has unfortunately accompanied another year of customer experience disappointment. Only 4% of consumers feel their brand interactions have meaningfully improved, less than 15% believe journeys are sufficiently personalized, and nearly 60% feel it is harder than ever to get what they want.