Generative AI, such as the OpenAI GPT, has revolutionized the way machines can understand and generate human-like text. This has opened possibilities for automated customer interactions, personalized responses and comprehensive call summaries to understand call trends like never before. With 78% of customer contact leaders stating that better capturing and analyzing data is the top priority keeping them up at night, it is clear that this new technology will be critical.

This report will cover:

• The evolution of new AI technology
• Top pain points of the operational performance and customer experience
• Tips for how leaders can implement generative AI to streamline operations and uncover insights