March 12 - 14, 2025
Downright Austin | Austin, TX
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2025 Solution Providers
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
amplify5
Website: https://amplify5.co.uk/
We allow businesses of all sizes in the US and Europe to successfully outsource key functions within their organization to Cape Town, South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement, allowing more time and resources to focus on core business activities. We provide Back... Read More
Aspect
Website: https://www.aspect.com/
Aspect provides a comprehensive suite of workforce solutions designed to elevate employee productivity, engagement, and operational efficiency. Aspect WorkforceOS integrates seamlessly across all product offerings, bringing powerful tools to streamline scheduling, enhance collaboration, and optimize performance. It empowers employees with intuitive, self-service features while providing administrators with advanced analytics and... Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is dedicated to protecting and enhancing your brand’s customer experience (CX) while optimizing costs. Unlike traditional offshore outsourcing that can compromise service quality, our nearshore solution aligns with your brand and CX standards. Through effort-reducing strategies and brand-centric agent training, we ensure consistent, high-quality interactions that reflect your... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Cognigy
Website: https://cognigy.com/
Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Read More
Cyara
Website: https://cyara.com/
Cyara revolutionizes the way businesses transform and optimize their customer experiences. The Cyara AI-Led CX Transformation Platform empowers enterprises to drive CX transformation, monitor and assure customer journeys, and optimize CX across all self-service and agent-assisted channels, including voice, video, and conversational AI. Cyara helps many of today’s leading brands... Read More
Daily Stream
Website: https://www.daily.co/
Daily Stream was developed at the request of GE Appliances who experienced a remarkable 20% gain in CX productivity upon implementation. GE Appliances asked Gartner to review the product prior to contract and Gartner came back with "it's a one-of-kind" tool. Daily Stream pairs continuous screen and audio streaming with... Read More
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create... Read More
FreeClimb
Website: https://www.freeclimb.com/
FreeClimb engineers and operates highly scalable, fault-tolerant contact center software by combining 30+ years of industry-leading telephony, advanced AI/ML, and expert business and IT support. Our flexible, full-stack platform is proven to help businesses of all sizes deliver exceptional customer experiences, drive operational efficiency, and accelerate ROI. Our core solutions... Read More
Goodcall
Website: https://www.goodcall.com/
Automates Routine Customer Interactions: Goodcall's AI phone agent streamlines high-volume tasks, freeing up teams to focus on providing personalized support and solving complex customer issues.Enhances CX Efficiency and Support: By integrating seamlessly with existing tools, Goodcall improves team productivity and empowers businesses to deliver faster, more effective customer service.Drives Cost-Effective... Read More
IA Solutions
Website: https://iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Insite Managed Solutions
Website: https://getinsite.io/
• Data-Driven Optimization: We use data and industry best practices to identify opportunities for improvement, from cost savings to process optimization. • Human-Centered Solutions: Our "Human Operations®" approach focuses on employee engagement and well-being to create a high-performing, customer-centric culture. • Customized Strategies: We tailor our solutions to each client's... Read More
Intradiem
Website: https://www.intradiem.com/
Intradiem technology integrates directly with your incoming customer interaction channels (ACD, chat, etc.) as well as with your WFM system. In addition, Intradiem provides a component that sits on the agent desktop to monitor in real time what each working agent is doing at any given time. Data from all... Read More
Laivly
Website: https://laivly.com/
Laivly is an attended AI platform designed specifically for contact centers. Laivly's powerful attended AI and attended automation sit on the desktop and seamlessly layer with any existing tech stack, no API required. Read More
Language I/O
Website: https://languageio.com/translation/
Language I/O is a conversational AI platform that enables customer support teams to support customers in over 155 languages. Our platform helps: Reduce costs by empowering agents to support customers in their native language with real-time, business-accurate translations We provide the best security in the industry to protect the data... Read More
Level AI
Website: https://thelevel.ai/
Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta,... Read More
MaestroQA
Website: https://www.maestroqa.com/
MaestroQA is the premier platform for end-to-end quality management, enabling teams to QA Everything and Build a Culture of Quality. Trusted by over 500 leading brands—including Saks Fifth Avenue, Square, Home Depot, Peloton, Bombas, Zenni, and Lyft—MaestroQA transforms QA programs into strategic drivers for enhanced customer satisfaction and growth. With... Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and... Read More
Observe.ai
Website: https://observe.ai/
Observe.AI: The AI platform built for modern contact centers Observe.AI, the AI platform for contact centers, enables companies to automate, analyze and act on every customer interaction. Built upon our leadership in conversation intelligence, our platform combines advanced capabilities such as Voice AI Agents, Real-time AI, Post-interaction AI, Summarization AI,... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Qualfon
Website: http://www.qualfon.com
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs... Read More
Regal
Website: https://www.regal.io/
Regal is a Generative AI CX platform that empowers companies in high-consideration industries to perfect every customer interaction. We drive better sales, support, and retention - with way less effort - in three ways:1) We help you build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and... Read More
ServiceNow
Website: https://www.servicenow.com/products/customer-service-management.html
ServiceNow’s CRM solution includes AI Agents, Customer Service Management (CSM), and a single agent workspace powered by CCaaS integration. AI Agents go beyond chatbots to operate with deep contextual comprehension, enhancing both the customer and agent experience. AI Agents enable 24/7 productivity at scale, setting new standards for speed and... Read More
Sparkcx
Website: https://sparkcx.co/
SparkCX was founded to harness the power of ariticial intelligence to enhance human2human interactions. Today, we do this by delivering the most powerful contact analytics platform leveraging the highest scoring generative AI LLM on the market. We can turn all your customer contacts (voice, chat, email, sms, etc..) into insights... Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
TechSee
Website: https://techsee.com/
TechSee is the leading Agentic AI platform harnessing vision and multimodal intelligence to transform customer experiences. Trusted by dozens of Fortune 500 companies, TechSee bridges the gap between insight and action, delivering AI-powered solutions that simplify operations, enhance customer satisfaction, and maximize ROI. With deep integration capabilities through partnerships with... Read More
Telus Digital
Website: https://www.telusinternational.com/
TELUS Digital is a leading global technology company that crafts enduring customer experiences in the moments that matter. By weaving data and technology with the promise of humanity, we streamline customer interactions, deliver differentiated customer journeys, enhance operational effectiveness, fortify digital security, and scale digital and AI solutions that meet... Read More
The Office Gurus
Website: https://theofficegurus.com/
The Office Gurus is a full service global contact center and business process outsourcing (BPO) provider with over 20 years of experience delivering high-quality customer service and back-office solutions. As a subsidiary of Superior Group of Companies (SGC), a publicly traded 105 year old company, TOG has grown into a... Read More
Verizon
Website: http://www.verizonenterprise.com/products/business-communications/customer-contact-solutions/
1. Verizon Cloud Contact Center solutions are scalable, secure and help you provide personalized customer experiences. Innovations like AI-powered chatbots and virtual assistants, speech recognition and advanced data analytics tools optimize customer interactions while reducing costs and maximizing agent efficiency.2. Verizon’s robust voice security solutions help protect customers against fraud,... Read More
Voiceflow
Website: https://www.voiceflow.com/
Voiceflow is the leading solution for contact center teams to build and deploy Chat and Voice AI Agents that can answer questions and automate complex tasks on your website or over the phone. Founded in 2019, Voiceflow is used by over 300K AI Agent developers at companies like Home Depot,... Read More
Working Solutions
Website: https://workingsolutions.com/
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is an award-winning Learning + Performance Ecosystem that builds front-line team member skill 2x as fast with half the cost. Read More
