March 4-6, 2024
Radisson Blu | Chicago, IL
Filter by Solution Type
2024 Solution Providers
AmplifAI
Website: https://www.amplifai.com
At AmplifAI, we're applying science to make teams better! AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance,... Read More
bespokeCX
Website: https://www.bespokecx.com/
bespokeCX helps transform your contact center or website into an asset that actively drives your business forward in ways that generate greater revenue and profits. We do this by helping you deliver experiences that are better aligned to your customers' wants, needs and desires. Best of all bespokeCX measures your... Read More
Bright Software, Inc.
Website: www.learnwithbright.com
Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms.We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables... Read More
CEF Solutions
Website: https://cef.inc/
Tailor-made Outsourcing Service Provider Powered by Elite Consulting The Business Process Outsourcing (BPO) services that CEF Solutions provides differ from typical BPO providers through our elite consulting and management that ensure a proper fit for your business’s evolving needs. This process of continuous improvement enables our customers to achieve their... Read More
Cloudlinx
Website: www.cloudlinx.com
Cloudlinx is the nation’s leading expert in advising CX decision-makers around navigating the process of both finding and selecting complex technologies for their contact center. Recently recognized as one of INC. Magazine’s Fastest Growing Companies in America, our business model has been proven effective in transforming some of the most... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Cognigy
Website: https://cognigy.com/
Companies need intelligent,
integrated support services that can both automate processes efficiently and
offer excellent user experiences. Conversational automation is
the most intelligent and intuitive way to provide this across all customer
touchpoints.Cognigy is the global leading
enterprise software vendor for Conversational AI. Whether On-Premises or in the
cloud, leading... Read More
Dashbot
Website: https://www.dashbot.io/
Dashbot tames the goldmine of unstructured conversational data, so you understand what your customer is feeling and how they perceive the interaction with your company. Dashbot captures conversations from ALL channels (phone calls, chats, social, survey feedback, etc.), structures the data sets, and runs proprietary LLM models A.I. By using... Read More
eGain
Website: https://www.egain.com/
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create... Read More
Freshworks
Website: https://www.freshworks.com/
Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world... Read More
Humach
Website: https://humach.com/
We fully customize, integrate, implement, and manage solutions for your business to maximize your resources, control your costs, and keep customers happy – see how our customer service company can make a measurable difference to your bottom-line. Read More
InteLogix
Website: https://www.intelogixsolutions.com/
With 65+ years of industry experience, InteLogix is a trusted leader in providing integrated solutions, leveraging cutting-edge technology married with an empathic touch, and delivering exceptional customer experiences. With a dedicated team and a commitment to excellence, we are redefining industry standards and creating a brighter future for our clients... Read More
Interactions
Website: https://www.interactions.com/
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the... Read More
Intradiem
Website: https://www.intradiem.com/
Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More
Laivly
Website: https://laivly.com/
Laivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success. Read More
LiveVox
Website: https://livevox.com/
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud... Read More
MCI
Website: https://www.mci.world/
MCI is a technology and services company that provides contemporary digital customer experience (CX) tools in conjunction with human capital to some of the largest companies in the world. Our customer service outsourcing provides the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across... Read More
Mosaicx
Website: www.mosaicx.com
Businesses can't hire enough agents to keep every customer happy, so Mosaicx uses conversational AI to create an agent-like experience without a human agent. This creates fast, easy, personalized service experiences, which increases customer loyalty. Mosaicx Intelligent Virtual Agents (IVA) are built from an array of service modules, making them... Read More
NICE
Website: https://www.nice.com/
NICE works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an... Read More
NTT Data
Website: http://www.nttdata.com/lifesciences
NTT DATA Services partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.... Read More
Observe.ai
Website: https://observe.ai/
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows,... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
ResultsCX
Website: https://results-cx.com/
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30-year track record for reimagining the customer experience to... Read More
Sanas.AI
Website: https://www.sanas.ai/
Sanas' technology is designed to revolutionize communication by giving multilingual speakers a choice when it comes to how they communicate. It's a step towards empowering individuals, advancing equality, and deepening empathy. We are committed to protecting the diverse voice identities of the world and their cultures. Read More
SAP America
Website: https://www.sap.com/about.html
Industry-tailored to meet critical business needs, intelligent customer experience (CX) supports end-to-end processes to help you get the most from your SAP software. Read More
SecureLogix
Website: https://securelogix.com/
For over 20 years, SecureLogix has been fully dedicated to ensuring call security and trust for our clients. We deliver a unified call protection and authentication solution to enterprise and contact center markets worldwide. We prevent call attacks, robocalls, spoofing and fraud, and deliver unique call identity risk scores to... Read More
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more... Read More
Studio Science
Website: https://studioscience.com/
We believe that rich, interactive human experiences powered by design, innovation, and technology enable a brand to activate its true purpose and embed itself into people’s lives for a better tomorrow. We’re passionate about using human-centered insights to create end-to-end experiences that truly make a difference. Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
Telus International
Website: https://www.telusinternational.com/
TELUS International designs, builds and delivers next-generation digital and AI solutions to enhance the customer experience (CX) for global brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and... Read More
The Northridge Group
Website: https://www.northridgegroup.com/
The Northridge group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence. We take a collaborative approach to drive measurable results for our clients using data insights, technology solutions like AI, human capital best practices... Read More
TLC Associates
Website: https://tlcassociates.com/
TLC Associates is a contact center specialist committed to a people-first approach at every level of our business. We specialize in Customer Care, Customer Acquisition, Customer Loyalty, and Technical Support. Read More
Uniphore
Website: www.uniphore.com
Uniphore is a global leader in
Conversational Service Automation with offices in the U.S., India and
Singapore. Conversational Service Automation
is an emerging category of solutions that leverages the power of AI to help
enterprises deliver transformational customer service experiences. It achieves
that through an intelligent combination in real time... Read More
Working Solutions
Website: https://workingsolutions.com/
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate’s AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate's AI Coach is used worldwide every day in over a dozen countries and supports 12 languages in voice and chat simulation. Read More
