Call Center Banner Stats

Customer Experience
727 results
of 67
Contributor: Lisa Schulman
Posted: 10/17/2017
Lisa Schulman
We're reporting live from CCW Fall in Texas. Check out exclusive video interviews with leaders from Redbubble, Reliant and more. Full Content »
Contributor: Peter Guber
Posted: 10/16/2017
Peter Guber
"You’re building a relationship with your audience, not a transaction," says the entertainment and sports mogul. Full Content »
Contributor: Seth Adler
Posted: 10/06/2017
seth adler
His journey from the military to a customer service role has emphasized the importance of empathy. Full Content »
Contributor: Brian Cantor
Posted: 10/02/2017
multilingual
If the interaction does not take place in the customer’s preferred language, what are the odds the interaction will yield an efficient, effective resolution on the first contact? Full Content »
Contributor: CCW Digital
Posted: 09/28/2017
Lessonly Report cover
89% of businesses confirmed training as a top strategic focus for the next year. Are your contact center agents prepared to thrive through this evolving landscape? Full Content »
Contributor: Seth Adler
Posted: 09/25/2017
Seth Adler
Ferst Digital's founder discusses his mission to eliminate the friction associated with the banking experience. Full Content »
Contributor: Brian Cantor
Posted: 09/15/2017
future of cx emmployees
Market conditions are changing and so is the role of the agent within the contact center. What skills must an agent possess to thrive amid this new normal? Full Content »
Contributor: CCW Digital
Posted: 09/11/2017
ccwd vertical logo
Customers switch to competitors after bad experiences. Do companies let them go -- or do they try to win them back? Full Content »
Contributor: CCW Digital
Posted: 09/04/2017
ccwd vertical logo
Listen to the latest CCW Digital podcast, featuring Antonio Zaccheo of Sunglass Hut. Full Content »
Contributor: Brian Cantor
Posted: 09/01/2017
CCW Fall Report
The days of customers enduring bad experiences are over. Customers are demanding better interactions, effortless and accurate information on the very first contact, and for businesses to understand their specific profiles and personalities. Full Content »
Contributor: Brian Cantor
Posted: 08/15/2017
frictionless experience
Nearly every business views the “frictionless customer experience” as a top strategic priority. But what does that really entail? Full Content »
727 results
of 67
Contributor:
Posted: 05/10/2016
PodcastImage
We are all striving to cultivate this "mojo." We want our customer experiences and agent experiences to become magical, because magical experiences drive glorious business results Full Podcast »
Contributor: Tripp Babbitt
Posted: 04/26/2011
Tripp Babbitt
During his recent globetrotting, CMIQ columnist Tripp Babbitt struggled to get answers online and over the phone about a malfunctioning phone. He gives some thoughts on what to avoid in multi-channel, international customer service. Full Column »
Contributor: Brian Cantor
Posted: 10/02/2017
multilingual
If the interaction does not take place in the customer’s preferred language, what are the odds the interaction will yield an efficient, effective resolution on the first contact? Full Whitepaper »