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Webinars

Find upcoming and previously recorded customer management webinars, which allow you to learn more about topics to your work, without having to spend time and money traveling.  

147 webinar results
of 15
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Ian Jacobs

With modern, multichannel analytics technology, contact centers can uncover the trove of customer insights buried in millions of calls, emails, texts, Tweets and chats—and share them across the enterprise. However, many organizations don’t have the staff to devote to get the most value out of an investment in analytics tools.
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IBM Globe

IBM Watson Virtual Agent is the premier cognitive customer engagement platform. It is an industry pre-trained Natural Language Understanding for cross industry customer service. With the use of IBM Watson’s new Conversation API, Watson Virtual Agent can understand customer service focused dialog across a range of complex requests
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Donna-Fluss

Join us as Donna Fluss, President of DMG Consulting, a provider of contact center and analytics market research and consulting, and Mark Egge, Speech Analytics expert at Calabrio, share insights into best practices for implementing and getting the most out of Speech Analytics.
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PowerObjects Blue2

Empower Your Employees and Customers with Knowledge Using Microsoft Dynamics CRMToday’s customers expect more out of customer service. It is critical to your organization’s success to be able to provide your employees with the right information at the right time during customer interactions. Customer service trends also show that customer self-service portals are becoming increasingly important....
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Roger Lee

According to ICMI, over 62% of contact centers are perceived as a cost center by their organizations. Contact centers are continually asked to do more with less – save money, save time, optimize – and yet still deliver a memorable and effortless customer experience with every call. But do other areas of your organization know that the data collected in the call center is rich with insight? Join...
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Leslie Joseph

Consumers are increasingly using chat, to connect with brands and with each other. But, today’s consumers, digital nomads in this omnichannel world, demand intelligent, higher quality experiences from the chat channel. How many enterprises are actively thinking about the impact this has on the future of chat? The good news is that change has arrived. Big Data, omnichannel technologies and rich...
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Greg Moser

During this webinar, we will discuss how Microsoft Dynamics CRM can help drive out OPEX in your customer care center, while providing key KPIs to help you make informed business decisions to delight and retain your customers. Join our webinar to learn more about:  Current customer care industry trendsHow consumer behavior is driving the omni-channel transformationThe Microsoft Dynamics CRM...
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Amanda Anderson

Your CRM does a great job of tracking all of the valuable information your customers provide, and organizing that information to help agents more effectively up-sell and cross-sell, target marketing efforts, and solve potential issues before they escalate. And while many leading CRM solutions provide important digital touch points (email, text, and chat), none provide the most crucial aspect of...
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Tucker Hall

What if your Salesforce Community provided fast access to all of the answers your members need, wherever that content resides?      Now, what if your Salesforce Community could actually learn from your members?  What if it could analyze user activity and automatically deliver the content that will help each user be successful?      Well now it can. In fact,...
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Reagan Miller

Making chat work for your enterprise can prove to be more challenging than you expected. You were told that concurrency would be as high as 3.0, that every chat would equal a deflected phone call, and that you could re-train your voice agents to the chat channel in 4 hours or less.  Unfortunately, none of this turned out to be true, and now you’re asked to prove the ROI of your sales,...
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147 webinar results
of 15