Advisory Board

The CCW advisory board consists of call center, customer experience, marketing and technology executives from established Fortune 500 companies as well as disruptive newcomers.


Leadership

Colleen Beers
Colleen Beers

President, North America and Europe

Alorica

Jeanne Bliss
Jeanne Bliss

President

CustomerBliss

Celika Caldwell
Celika Caldwell

VP of Experience Design

AARP

Cheryl China
Cheryl China

SVP, Head of Contact Center Escalation Teams

Citizens Bank

Hui Wu Curtis
Hui Wu Curtis

GM, Customer Service Operations and Strategy

APS

Bruce Eidsvik
Bruce Eidsvik

SVP, Global Field Marketing and Demand Generation

Genesys

Lance Gruner
Lance Gruner

EVP, Global Customer Care

Mastercard

Ronny Haime
Ronny Haime

VP - Global Head of Service Delivery

Groupon

Judi Hand
Judi Hand

Chief Revenue Officer

TTEC

Jennifer Hanson
Jennifer Hanson

Senior Director, Target.com, Guest Services & Gift Card Operations

Target

Shep Hyken
Shep Hyken

Chief Amazement Officer

Shepard Presentations, LLC

Jim Iyoob
Jim Iyoob

Chief Customer Officer

Etech Global Services

Mary Beth Jenkins
Mary Beth Jenkins

Chief Operating Officer

UPMC Health Plan

Mark Killick
Mark Killick

VP, Care

GrubHub

Kelley Kurtzman
Kelley Kurtzman

Vice President Global Sales & Service Centers

Verizon

Gabriele Masili
Gabriele Masili

Chief Technology Officer, Customer Service and Support

Microsoft

Mario Matulich
Mario Matulich

Executive Director

Customer Management Practice

Brad Nicols
Brad Nicols

Global Customer Service Leader

Dun & Bradstreet

Becky Ploeger
Becky Ploeger

VP, Sales Service Strategy

USAA

John Pompei
John Pompei

Head of Player Experience Operations

Electronic Arts (EA)

Steve Prodger
Steve Prodger

Chief Revenue Officer

SmartAction

Holly Simmons
Holly Simmons

Global Product Marketing, Customer Service Management

ServiceNow

Carla Zuniga
Carla Zuniga

SVP, Operations & Technology

Allstate