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Advisory Board

The CCW advisory board consists of call center, customer experience, marketing and technology executives from established Fortune 500 companies as well as disruptive newcomers.

2024 CCW Advisory Board

DB Banerjee

VP, Strategic Segment

Observe.AI

Natalie Beckerman

Natalie Beckerman

Global Head of Customer Support Operations

IHG Hotels and Resorts

Jeff Beelman

VP, Contact/Service Center

MAXIMUS

Colleen Beers

Chief Administrative Officer

Alorica

Anastasia Bellos

Anastasia Bellos

SVP, Global Market Leader

Alorica

Jaysa Boyer

Head, Employer Engagement

Ultimate Medical Academy

Geoff Burbridge

Geoff Burbridge

EVP, Head of the Truist Care Centers

Truist

Cheryl China

SVP, Director of Credit Card Servicing

Citizens Bank

Lydia Clayton

AVP, Contact Center Operations and Center of Excellence

Cox Automotive

Shantanu Das

GM, Global Head of Post Order Customer Experience

Wayfair

Michael DeJager

Michael DeJager

Managing Director, Events

Customer Management Practice

Wes Dudley

VP, Customer Experience

Broad River Retail

Lisa Griffin

VP, Consumer Experience and Clinical Access

University Hospitals

Lance Gruner

CCW Advisory Board Chair | EVP, Global Customer Care

Mastercard

Niki Hall

Chief Marketing Officer

Five9

Jennifer Harrington

Jennifer Harrington

VP Marketing, Demand Generation

Genesys

Paul Herman

SVP, Global Digital Transformation

Sprinklr

Shep Hyken

Chief Amazement Officer

Shepard Presentations, LLC

Baker Johnson

Chief Marketing Officer

UJET

Tanya Johnson

VP Consumer Customer Service

Verizon

Kathy Jumper

Chief Executive Officer

Orange County's Credit Union

Ashley Keating

Director of Events & Field Marketing

CallMiner

Mark Killick

SVP, Experiential Operations

Shipt

Lauren Lee

Director, CX Sales & Strategy

Freshworks

Ishita Matharu

Head of Marketing

Sanas.AI

Mario Matulich

President

Customer Management Practice

Adam McCreery

Director, CX

DraftKings, Inc.

Sam Nader

Head of Retail Service Centers, Sr. Director, Guest Relations, Target.com & Gift Card Service

Target

Thomas Nusspickel

Thomas Nusspickel

Chief Operating Officer

American First Finance

Anne Palmerine

VP, Customer Engagement and Enrollment Services

UPMC Health Plan

Ricardo Parodi

VP Customer Experience

Marriott

Amy Payne

VP, Global Customer, Partner & Events Marketing

Talkdesk

Becky Ploeger

Global Head of Hilton Reservations and Customer Care

Hilton Worldwide

Troy Shaffer

VP Contact Center Operations

SCAN Health Plan

Mariano Tan

President & CEO

Prosodica

Vince Trotter

VP of Client Success

National Debt Relief

Einat Weiss

Chief Executive Officer

NICE

Upcoming Events

Customer Management Practice

January 01 - December 01, 2030

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All Access: Digital CX 2025

April 22 - 23, 2025
Free CX Network Webinar Series

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All Access: Digital CX 2025

CCW BFSI Exchange April 2025

April 23-25, 2025
The Westin at Kansas City Crown Center | Kansas City, MO

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CCW BFSI Exchange April 2025

Chief Experience Officer Exchange May 2025

May 14-16, 2025
Memphis, TN

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Chief Experience Officer Exchange May 2025

CX in 2030: Future of the Omnichannel Contact Center

May 20 | 12 PM ET
Online

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CX in 2030: Future of the Omnichannel Contact Center

All Access: Future Contact Centers 2025

July 15 - 16, 2025
Free CX Network Webinar Series

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All Access: Future Contact Centers 2025

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Latest Webinars

Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

2024-12-12
02:00 PM - 03:00 PM EST

Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

Webinar: Propelling Humans and Automated Systems to New Heights with Speech Analytics

2024-12-11
02:00 PM - 03:00 PM EST

Webinar: Propelling Humans and Automated Systems to New Heights with Speech Analytics

Webinar: Redefining Customer Experience with Agentic AI Platforms

2024-11-20
02:00 PM - 03:00 PM EST

Webinar: Redefining Customer Experience with Agentic AI Platforms

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