Advisory Board

Leadership


Tripp Babbitt
Tripp Babbitt

President


William Cohen, Ph.D.
William Cohen, Ph.D.


Colleen Beers
Colleen Beers

SVP Strategic Accounts


Jennifer Hanson
Jennifer Hanson

Senior Director, Target.com, Guest Services & Gift Card Operations


Mary Beth Jenkins
Mary Beth Jenkins

Chief Operating Officer


Troy Mills
Troy Mills

Chief Academic Officer


Docia Myer
Docia Myer

Chief Education Officer


Steve Prodger
Steve Prodger

SVP, Customer Experience & Innovation


Becky Ploeger
Becky Ploeger

VP, Sales Service Strategy


Jeanne Bliss
Jeanne Bliss

President


Kevin Bottoms
Kevin Bottoms

Global Vice President, Business Development


Cheryl China
Cheryl China

SVP, Head of Contact Center Escalation Teams


Bob Azman
Bob Azman

VP, Traveler Services, Americas and Global


Heather Magaha
Heather Magaha

SVP, National Client Service Manager


John Pompei
John Pompei

Head of Player Experience Operations


Janet Solomon
Janet Solomon

SVP, Head of Client Contact Center


Mark Killick
Mark Killick

VP, Care


Celika Caldwell
Celika Caldwell

VP of Experience Design


Wendy Liu
Wendy Liu

VP Customer Experience & Executive Care Response Liaison


Gabriele Masili
Gabriele Masili

General Manager, Window & Devices Group Support Business Unit


Ronny Haime
Ronny Haime

VP - Global Head of Service Delivery


Kathleen Attinello
Kathleen Attinello

Head of Enterprise Customer Service and Technical Support


Jim Iyoob
Jim Iyoob

Chief Customer Officer


Ted Hunting
Ted Hunting

Vice President, Marketing


Paul Shelby
Paul Shelby

Head of Product Marketing


Shep Hyken
Shep Hyken

Chief Amazement Officer


Frank Suljic
Frank Suljic

SVP of Strategic Sales


Leadership

Tripp Babbitt

Tripp Babbitt

William Cohen, Ph.D.

William Cohen, Ph.D.

Colleen Beers

Colleen Beers

Jennifer Hanson

Jennifer Hanson

Mary Beth Jenkins

Mary Beth Jenkins

Troy Mills

Troy Mills

Docia Myer

Docia Myer

Steve Prodger

Steve Prodger

Becky Ploeger

Becky Ploeger

Jeanne Bliss

Jeanne Bliss

Kevin Bottoms

Kevin Bottoms

Cheryl China

Cheryl China

Bob Azman

Bob Azman

Heather Magaha

Heather Magaha

John Pompei

John Pompei

Janet Solomon

Janet Solomon

Mark Killick

Mark Killick

Celika Caldwell

Celika Caldwell

Wendy Liu

Wendy Liu

Gabriele Masili

Gabriele Masili

Ronny Haime

Ronny Haime

Kathleen Attinello

Kathleen Attinello

Jim Iyoob

Jim Iyoob

Ted Hunting

Ted Hunting

Paul Shelby

Paul Shelby

Shep Hyken

Shep Hyken

Frank Suljic

Frank Suljic