Advisory Board

The CCW advisory board consists of call center, customer experience, marketing and technology executives from established Fortune 500 companies as well as disruptive newcomers.


Leadership

Kathleen Attinello
Kathleen Attinello

Head of Enterprise Customer Service and Technical Support

Dun & Bradstreet

Bob Azman
Bob Azman

VP, Traveler Services, Americas and Global

Carlson Wagonlit Travel

Tripp Babbitt
Tripp Babbitt

President

Bryce Harrison, Inc.

Colleen Beers
Colleen Beers

SVP Strategic Accounts

Alorica

Jeanne Bliss
Jeanne Bliss

President

CustomerBliss

Kevin Bottoms
Kevin Bottoms

Global Vice President, Business Development

TELUS International

Celika Caldwell
Celika Caldwell

VP of Experience Design

AARP

Cheryl China
Cheryl China

SVP, Head of Contact Center Escalation Teams

Citizens Bank

William Cohen, Ph.D.
William Cohen, Ph.D.

Ronny Haime
Ronny Haime

VP - Global Head of Service Delivery

Groupon

Jennifer Hanson
Jennifer Hanson

Senior Director, Target.com, Guest Services & Gift Card Operations

Target

Ted Hunting
Ted Hunting

Vice President, Marketing

Genesys

Shep Hyken
Shep Hyken

Chief Amazement Officer

Shepard Presentations, LLC

Jim Iyoob
Jim Iyoob

Chief Customer Officer

eTech Global Services

Mary Beth Jenkins
Mary Beth Jenkins

Chief Operating Officer

UPMC

Mark Killick
Mark Killick

VP, Care

GrubHub

Wendy Liu
Wendy Liu

VP Customer Experience & Executive Care Response Liaison

Comcast

Heather Magaha
Heather Magaha

SVP, National Client Service Manager

Wells Fargo Bank, NA

Gabriele Masili
Gabriele Masili

General Manager, Window & Devices Group Support Business Unit

Microsoft

Troy Mills
Troy Mills

Chief Academic Officer

CCW University

Docia Myer
Docia Myer

Chief Education Officer

CCW University

Becky Ploeger
Becky Ploeger

VP, Sales Service Strategy

USAA

John Pompei
John Pompei

Head of Player Experience Operations

Electronic Arts (EA)

Steve Prodger
Steve Prodger

SVP, Customer Experience & Innovation

SmartAction

Paul Shelby
Paul Shelby

Head of Product Marketing

ServiceNow

Janet Solomon
Janet Solomon

SVP, Head of Client Contact Center

SunTrust Bank

Frank Suljic
Frank Suljic

SVP of Strategic Sales

Mattersight


Leadership

Kathleen Attinello

Kathleen Attinello

Bob Azman

Bob Azman

Tripp Babbitt

Tripp Babbitt

Colleen Beers

Colleen Beers

Jeanne Bliss

Jeanne Bliss

Kevin Bottoms

Kevin Bottoms

Celika Caldwell

Celika Caldwell

Cheryl China

Cheryl China

Cheryl China has oversight of 14 Contact Center Escalation Teams in Cranston, RI and Pittsburgh, PA leading a team of over 180 customer service professionals.  Cheryl has 18 years of Banking/Contact Center Experience. 

William Cohen, Ph.D.

William Cohen, Ph.D.

Ronny Haime

Ronny Haime

Jennifer Hanson

Jennifer Hanson

Ted Hunting

Ted Hunting

Shep Hyken

Shep Hyken

Jim Iyoob

Jim Iyoob

Mary Beth Jenkins

Mary Beth Jenkins

Mark Killick

Mark Killick

Wendy Liu

Wendy Liu

Heather Magaha

Heather Magaha

Gabriele Masili

Gabriele Masili

Troy Mills

Troy Mills

Docia Myer

Docia Myer

Becky Ploeger

Becky Ploeger

John Pompei

John Pompei

Steve Prodger

Steve Prodger

Paul Shelby

Paul Shelby

Janet Solomon

Janet Solomon

Frank Suljic

Frank Suljic