CCW Analyst Insights
Pinterest’s Customer Experience Has Transformed
March 26 by London Whiting
Pinterest is redefining its customer experience through democratizing ad tools and internal restructuring around AI.
Three CX Lessons From Japan’s Omotenashi Philosophy
March 04 by London Whiting
The Japanese culture of omotenashi provides an excellent benchmark for leaders worldwide prioritizing human empathy in customer experiences.
The “Phygital” Strategy Behind The UPS Store’s Top Spot on Forbes’ List
February 26 by London Whiting
For three years, The UPS Store has ranked #1 in overall customer experience, according to Forbes
Don’t Let AI Break Your Customer Relationships
January 26 by Brian Cantor
New Research Report: Don’t Let AI Break Your Customer Relationships
AI Trends in 2026
November 28 by Brooke Lynch
AI is a major player in the contact center space. From optimizing workflows to enhancing agent expertise, AI has transformed how the contact center operates.
AI Agents: Human-Like Conversations, Enterprise-Grade Execution
November 20 by Brian Cantor
Learn how human-centric AI drives better outcomes with real-time understanding and enterprise execution.
Trends and Conversations from CCW Nashville 2025
November 06 by Audrey Steeves
CCW Digital analyzes the trends, themes, and predictions from CCW Nashville 2025
PRE-REGISTRATION: State of CX in Higher Education
October 31 by CCW Digital
A research-driven dive into how the tech-humanity balance is evolving in higher education.
The New Customer Playbook: How Customers Measure Quality in 2025
October 07 by Audrey Steeves
Learn how quality expectations are changing and what customers value most.
Turn Insight into Advantage: How AI Memory Elevates the Customer Experience
September 30 by Brooke Lynch
This report will identify the key benefits of AI memory and how it fits into an effective AI strategy.
New Research Webinar: Don’t Let AI Break Your Customer Relationships - Rules for Empathy in CX (Pre-Registration)
September 30 by Brian Cantor
Secure your spot in our upcoming webinar on the future of empathy and customer relationships in an AI-driven world.
The Role of Proactive CX
September 24 by Audrey Steeves
The thirst for intelligent decision-making has come with an unintended consequence: data overload.
