Hear From Industry Experts On These Key Themes:
Over 100 Top Leaders

The country’s top contact center, CX, customer service, support, and operations leaders in attendance   

The Top 10

Qualified vendors and solution providers showcasing latest technology and innovation to advance the contact centre and CX markets in Philippines

30+ Industry Speakers

Who will be demonstrating thought leadership and sharing their best practices and latest project developments

Over 200,000

CCW Philippines is part of the largest global network of over 200,000+ members in our communities - CCW Digital and CX Network

AI, Automation & Omnichannel – Future-Proofing Customer Contact in the Philippines

70%

Across the region’s contact centres are planning to invest in AI tools through 3rd party vendors

27%

of them plan to enhance their customer and user experience across channels

24% 

are looking at enhancing data collection, utilisation and storage

10% 

are exploring a transition to a virtual - or hybrid contact centre model

In Partnership With:

CCW Digital

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

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