RSS Feeds

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Please note that by accessing CCW Digital RSS feeds, you agree to our Terms of Use.

Content Type Feed URL
Articles Articles Feed
Books Books Feed
Case Studies Case Studies Feed
Columns Columns Feed
Events Events Feed
Interviews Interviews Feed
Jobs Jobs Feed
News News Feed
Online Events Online Events Feed
Podcasts Podcasts Feed
Press Releases Press Releases Feed
Questions Questions Feed
Videos Videos Feed
Webinars Webinars Feed
Whitepapers Whitepapers Feed
Category Feed URL
Agent Engagement Agent Engagement Feed
Analytics & Metrics Analytics & Metrics Feed
Business Intelligence Business Intelligence Feed
Call Center Management Call Center Management Feed
Compensation & Benefits Compensation & Benefits Feed
Customer Engagement Customer Engagement Feed
Customer Experience Customer Experience Feed
Customer Experience Management Customer Experience Management Feed
Customer Insights & Analytics Customer Insights & Analytics Feed
Customer Loyalty & Brand Advocates Customer Loyalty & Brand Advocates Feed
Customer Retention Customer Retention Feed
First Call Resolution First Call Resolution Feed
Internal Infrastructure & Governance Internal Infrastructure & Governance Feed
Leadership & Culture Leadership & Culture Feed
Marketing & Brand Management Marketing & Brand Management Feed
Mobile and Online Interaction Mobile and Online Interaction Feed
Motivating & Engaging Agents Motivating & Engaging Agents Feed
Multi & Omni-channel technologies Multi & Omni-channel technologies Feed
Multi-Channel Customer Service Multi-Channel Customer Service Feed
Multi-Channel Strategy Multi-Channel Strategy Feed
Operational Budget Management Operational Budget Management Feed
Operations Operations Feed
People Management People Management Feed
Performance & Metrics Performance & Metrics Feed
Performance Measurement Performance Measurement Feed
Personalized Customer Communication Personalized Customer Communication Feed
Predictive Analytics & Strategy Predictive Analytics & Strategy Feed
Social Media ROI Social Media ROI Feed
Social, Mobile & Web Social, Mobile & Web Feed
Staffing & Productivity Staffing & Productivity Feed
Strategy Strategy Feed
Technology Technology Feed
Technology Integration Technology Integration Feed
Tools & Technologies Tools & Technologies Feed
Value Added Customer Adoption Path Value Added Customer Adoption Path Feed
Workforce Management Workforce Management Feed


RSS (really simple syndication) service is a means by which CCW Digital offers feeds of story headlines in XML format ("RSS Content") to visitors to CCW Digital who use RSS aggregators. These Terms of Use govern your use of the RSS service. The use of the RSS service also is subject to the terms and conditions of the CCW Digital Interactive Service Agreement, which governs the use of CCW Digital's websites, information services and content. These Terms of Use and the CCW Digital Interactive Service Agreement may be changed by CCW Digital at any time without notice.

Use of RSS Feeds:

RSS is a free service offered by CCW Digital for non-commercial use. Any other uses, including without limitation the incorporation of advertising into or the placement of advertising associated with or targeted towards the RSS Content, are strictly prohibited. You must use the RSS feeds as provided by CCW Digital, and you may not edit or modify the text, content or links supplied by CCW Digital. For web posting, reprint, transcript or licensing requests for CCW Digital material, please send your request to

Link to Content Pages:

The RSS service may be used only with those platforms from which a functional link is made available that, when accessed, takes the viewer directly to the display of the full article on the CCW Digital Site. You may not display the RSS Content in a manner that does not permit successful linking to, redirection to or delivery of the applicable CCW Digital Site web page. You may not insert any intermediate page, splash page or other content between the RSS link and the applicable CCW Digital Site web page.


Ownership/Attribution: CCW Digital retains all ownership and other rights in the RSS Content, and any and all CCW Digital logos and trademarks used in connection with the RSS Service. You must provide attribution to the appropriate CCW Digital website in connection with your use of the RSS feeds. If you provide this attribution using a graphic, you must use the appropriate CCW Digital website's logo that we have incorporated into the RSS feed.

Right to Discontinue Feeds:

CCW Digital reserves the right to discontinue providing any or all of the RSS feeds at any time and to require you to cease displaying, distributing or otherwise using any or all of the RSS feeds for any reason including, without limitation, your violation of any provision of these Terms of Use. CCW Digital assumes no liability for any of your activities in connection with the RSS feeds or for your use of the RSS feeds in connection with your website.