AI for CX

eBook: The generative AI agent 100, 100 use cases for contact centers by industry

The future of customer experience isn’t about humans versus AI—it’s about harnessing the best of both. This eBook explores how forward-thinking contact centers

Technology may be changing where and how retail interactions take place, but it is not affecting the why. It is not diminishing the importance of forming lastin

Customer service teams are not simply talking about the digital and AI revolutions. They are taking meaningful action. They are increasingly embracing digital-f

In this report, Talkdesk unpacks agentic AI and shares key benefits for the CX function. With every new technology, it is critical to understand how the tool wi

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation..

The customer service leader’s guide to choosing which path is right for your business

As more contact centers move from AI experimentation to AI deployment, the conversation around generative AI has shifted from why to how to deploy AI safely, effectively, and at scale.   Design...

The rise of agentic AI (AI systems that can reason, plan, and act autonomously) has stirred both excitement and skepticism in the customer experience world. But what’s real, what’s next, a...

Traditional agent assist solutions have helped contact centers improve speed and consistency by surfacing information, prompts, and workflows. But even advanced tools often rely on predefined rules or...

Attendees can earn their CCW Digital Certificate: AI Contact Center Intelligence. Analytics and intelligence in customer service has now become a lot mature. Enterprises understand the need to mi...

AI is transforming CX and the contact center - but most initiatives fall short due to one critical issue: poor data foundations. Whether you’re deploying chatbots, virtual agents, or AI-enhanced...