AI for CX

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation..

The customer service leader’s guide to choosing which path is right for your business

Discover strategies to securely leverage AI in customer experiences as experts from IDC and Zendesk present insights into AI trust and data security.

In this preview of the inaugural CCW Digital Magazine, we explore the pros and cons of personalization.

CCW Digital Magazine: Agentic + Generative AI, Issue 1 April 2025

How leading brands are turning customer experience into a growth engine

The product of research from exclusively within the BFSI community, CCW Digital’s inaugural vertical-specific market study

How do your contact center stats stack up? This new IDC InfoBrief dives into the latest metrics to see how your performance compares to others in your industry

The rise of agentic AI (AI systems that can reason, plan, and act autonomously) has stirred both excitement and skepticism in the customer experience world. But what’s real, what’s next, a...

Traditional agent assist solutions have helped contact centers improve speed and consistency by surfacing information, prompts, and workflows. But even advanced tools often rely on predefined rules or...

Attendees can earn their CCW Digital Certificate: AI Contact Center Intelligence. Analytics and intelligence in customer service has now become a lot mature. Enterprises understand the need to mi...

AI is transforming CX and the contact center - but most initiatives fall short due to one critical issue: poor data foundations. Whether you’re deploying chatbots, virtual agents, or AI-enhanced...