AI for CX
High-tech, Human Touch: Why Human Contact Center Agents are AI's Perfect Partners
September 02 by CCW Digital EditorThe future of customer experience isn’t about humans versus AI—it’s about harnessing the best of both. This eBook explores how forward-thinking contact centers
Humanity In Retail Customer Experiences: Navigating the Risks and Rewards of AI Transformation
August 29 by Brian CantorTechnology may be changing where and how retail interactions take place, but it is not affecting the why. It is not diminishing the importance of forming lastin
2025 August Market Study: Modernizing Service Experiences With AI & Digital
August 29 by Brian CantorCustomer service teams are not simply talking about the digital and AI revolutions. They are taking meaningful action. They are increasingly embracing digital-f
Unpacking agentic AI: Rewriting the rules of CX with AI agents
July 23 by CCW Digital EditorIn this report, Talkdesk unpacks agentic AI and shares key benefits for the CX function. With every new technology, it is critical to understand how the tool wi
Generative AI agents: Key questions to ask every solution provider
May 22 by ASAPP .Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation..
Guide: Should you buy an AI agent or build your own?
May 19 by ASAPP .The customer service leader’s guide to choosing which path is right for your business
Webinar: Why AI trust and security are crucial for SMBs in today’s CX
May 07 by CCW DigitalDiscover strategies to securely leverage AI in customer experiences as experts from IDC and Zendesk present insights into AI trust and data security.
Webinar: Your AI Playbook: How to Design, Deploy, and Optimize AI Agents at Scale
October 09 by CCW DigitalAs more contact centers move from AI experimentation to AI deployment, the conversation around generative AI has shifted from why to how to deploy AI safely, effectively, and at scale. Design...
Agentic AI: Hype vs. Hope for CX Leaders
July 30 by CCW DigitalThe rise of agentic AI (AI systems that can reason, plan, and act autonomously) has stirred both excitement and skepticism in the customer experience world. But what’s real, what’s next, a...
Webinar: Agentic AI for Contact Centers: From Guidance to Goal-Driven Action
July 28 by CCW DigitalTraditional agent assist solutions have helped contact centers improve speed and consistency by surfacing information, prompts, and workflows. But even advanced tools often rely on predefined rules or...
Get your CCW Digital Certificate with Webinar: From Insights to Actionability: Bridging the gap with Gen-AI in contact center intelligence
July 01 by CCW DigitalAttendees can earn their CCW Digital Certificate: AI Contact Center Intelligence. Analytics and intelligence in customer service has now become a lot mature. Enterprises understand the need to mi...
Why your AI won't work without Smart Data: Tips & Tricks to Augment the impact of your AI
June 17 by CCW DigitalAI is transforming CX and the contact center - but most initiatives fall short due to one critical issue: poor data foundations. Whether you’re deploying chatbots, virtual agents, or AI-enhanced...