AI for CX
Generative AI agents: Key questions to ask every solution provider
May 22 by ASAPP .Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation..
Unpacking agentic AI: Rewriting the rules of CX with AI agents
July 23 by CCW Digital EditorIn this report, Talkdesk unpacks agentic AI and shares key benefits for the CX function. With every new technology, it is critical to understand how the tool wi
Guide: Should you buy an AI agent or build your own?
May 19 by ASAPP .The customer service leader’s guide to choosing which path is right for your business
Webinar: Why AI trust and security are crucial for SMBs in today’s CX
May 07 by CCW DigitalDiscover strategies to securely leverage AI in customer experiences as experts from IDC and Zendesk present insights into AI trust and data security.
CCW Digital Magazine Preview: Balancing Personalization and Privacy
May 07 by Audrey SteevesIn this preview of the inaugural CCW Digital Magazine, we explore the pros and cons of personalization.
CCW Digital Magazine: Agentic + Generative AI
April 30 by CCW DigitalCCW Digital Magazine: Agentic + Generative AI, Issue 1 April 2025
The Future of Customer Experience: Executive Insights That Will Define 2025
April 29 by CCW Digital EditorHow leading brands are turning customer experience into a growth engine
Webinar: How AI Agents Can Deepen Your Customer Relationships
August 27 by CCW DigitalParloa Webinar topic to be confirmed
Agentic AI: Hype vs. Hope for CX Leaders
July 30 by CCW DigitalThe rise of agentic AI (AI systems that can reason, plan, and act autonomously) has stirred both excitement and skepticism in the customer experience world. But what’s real, what’s next, a...
Webinar: Agentic AI for Contact Centers: From Guidance to Goal-Driven Action
July 28 by CCW DigitalTraditional agent assist solutions have helped contact centers improve speed and consistency by surfacing information, prompts, and workflows. But even advanced tools often rely on predefined rules or...
Get your CCW Digital Certificate with Webinar: From Insights to Actionability: Bridging the gap with Gen-AI in contact center intelligence
July 01 by CCW DigitalAttendees can earn their CCW Digital Certificate: AI Contact Center Intelligence. Analytics and intelligence in customer service has now become a lot mature. Enterprises understand the need to mi...
Why your AI won't work without Smart Data: Tips & Tricks to Augment the impact of your AI
June 17 by CCW DigitalAI is transforming CX and the contact center - but most initiatives fall short due to one critical issue: poor data foundations. Whether you’re deploying chatbots, virtual agents, or AI-enhanced...