AI for CX
The Future of Customer Experience: Executive Insights That Will Define 2025
April 29 by CCW Digital EditorHow leading brands are turning customer experience into a growth engine
2025 Vertical Market Study: Rethinking Banking, Finance & Insurance In The Age Of AI
April 11 by Brian CantorThe product of research from exclusively within the BFSI community, CCW Digital’s inaugural vertical-specific market study
IDC InfoBrief: Contact Center Performance
March 31 by CCW Digital EditorHow do your contact center stats stack up? This new IDC InfoBrief dives into the latest metrics to see how your performance compares to others in your industry
CX Lessons Learned from Qualtrics’ X4 2025
March 26 by Audrey SteevesAt X4 2025, experts in experience management met to share ideas and learn about Qualtrics new products.
What is Agentic AI?: How AI Agents will Change CX
February 27 by Brooke LynchWhat Agentic AI and AI Agents Mean for the Future of Experiences
Behind the Data: Agentic AI and Generative AI for Customer Contact
February 20 by Audrey SteevesCCW Digital's Market Study: The State of Agentic AI and Generative AI for Customer Contact
2025 January Market Study: State of Generative & Agentic AI
January 31 by Brian CantorTo understand the state of AI, including today’s wins and losses and tomorrow’s goals and hesitations, CCW Digital conducted in-depth research. The research inf
eBook: Evaluating generative AI agents for your contact center
December 31 by ASAPP .Learn how to evaluate generative AI agents for your contact center, including key features, benefits, and strategies to enhance customer support and operational
eBook: Identifying the Ideal Use Cases for GenerativeAgent
December 31 by ASAPP .We’ve outlined a clear, step-by-by step approach to get you started with a generative AI agent.
Revolutionizing Patient Experiences With AI: Critical Steps To Success In 2025 And Beyond
November 29 by Brian CantorCCW Digital's new analyst report reveals everything you need to know to elevate patient and service experiences in the age of AI.
The Practical Guide to Safety with Generative AI Agents in the Contact Center
November 06 by ASAPP .The Practical Guide to Safety with Generative AI Agents in the Contact Center
Maximize the returns on your CX automation investments
November 06 by ASAPP .Maximize the returns on your CX automation investments,