Generative AI agents: Key questions to ask every solution provider
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Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. That language makes all the solutions sound pretty much the same, which makes a fair comparison more difficult than it ought to be.
But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.
You’ll get a list of more than 30 key questions to help you assess:
- What each genAI agent can actually do
- The vendor’s commitment to AI safety and security
- How well each solution keeps a human in the loop
- What to look for to find a trustworthy solution provider
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