The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
The 11 Providers That Matter Most And How They Stack Up
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There’s a lot to consider when choosing a digital CX platform. Find out how the top solutions stack up in this report: The Forrester Wave™ Digital Interaction Solutions, Q2 2024 The 11 solutions that matter most are evaluated on 34 key criteria.
You’ll learn which solutions:
- Provide conversational continuity across channels
- Embed AI thoughtfully throughout the solution
- Balance GenAI automation with human agents
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