Sign up to get full access to all our latest content, research, and network for everything customer contact.

eBook: The generative AI agent 100

100 use cases for contact centers by industry

Add bookmark
100 use cases for contact centers by industry

This guide presents 100 enterprise use cases, organized across six major industries, where a generative AI agent can drive measurable automation, improve efficiency, and enhance customer experiences. Each use case includes estimated deployment time, key value drivers, and sample business metrics to help CX and operations leaders prioritize their automation roadmap effectively.

You’ll discover:

  • Impactful use cases for generative AI agents in contact centers
  • Quick-win versus complex deployments
  • Key value drivers: efficiency, CSAT, revenue, cost, and quality
  • Industry pain points addressable with generative AI agents
Sponsored By:

More From ASAPP

Generative AI agents: Key questions to ask every solution provider

Every vendor who sells a generative AI agent for contact centers makes the same big claims about wha...

2025-05-22 by ASAPP .
Generative AI agents: Key questions to ask every solution provider

Guide: Should you buy an AI agent or build your own?

The customer service leader’s guide to choosing which path is right for your business

2025-05-19 by ASAPP .
Guide: Should you buy an AI agent or build your own?

A practical framework for generative AI in your contact center

We’ve all heard the promises about generative AI – It’s a transformational technology that will chan...

2024-11-06 by ASAPP .
A practical framework for generative AI in your contact center

Maximize the returns on your CX automation investments

Maximize the returns on your CX automation investments,

2024-11-06 by ASAPP .
Maximize the returns on your CX automation investments

The Practical Guide to Safety with Generative AI Agents in the Contact Center

The Practical Guide to Safety with Generative AI Agents in the Contact Center

2024-11-06 by ASAPP .
The Practical Guide to Safety with Generative AI Agents in the Contact Center

Sponsor Page

Recommended