Asia's #1 Regional Customer Contact Event
July 16 - 19, 2024
| One Farrer, Singapore
Be at Asia's #1 Regional Customer Contact Event!
150+
Attendees
50+
Speakers
24+
Sessions
6
Interactive Discussion Groups
2
Dedicated Workshop Days
#1
Customer Contact Conference in Asia
Delivering Value Above and Beyond through Proactive Service in Customer Contact Functions
Against a backdrop of global economic uncertainties, dealing with dynamic customer demand and rapid change in the marketplace pose significant challenges for Customer Contact Functions and Engagement Hubs. The region’s Customer Service, Operations and Contact Centre leaders also deal with the added nuance of cultural differences in a centralised hub, making the delivery of seamless service difficult.
The need to deliver added value through this customer engagement hubs has never been greater, as leaders manage a balancing act of investing in growth while dealing with evolving customer demands; and the customer operations team must have sufficient flexibility to scale according to demand and deliver proactive service.
Join us at the 15th Annual Customer Contact Week Asia (CCW) 2024, where we bring together leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.
The need to deliver added value through this customer engagement hubs has never been greater, as leaders manage a balancing act of investing in growth while dealing with evolving customer demands; and the customer operations team must have sufficient flexibility to scale according to demand and deliver proactive service.
Join us at the 15th Annual Customer Contact Week Asia (CCW) 2024, where we bring together leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.
Hear From Industry Experts On These Key Themes:
Leading the Charge for Excellence in Customer Contact Functions
The role of the customer contact function needs to evolve alongside changing customer expectations - what does it need to look like, and what does "excellence" now mean?
Enhancing Digital Capabilities in Customer Contact Functions
The concept of "do more with less" applies with the myriad of technology options available for customer contact functions; but leaders need to first identify which tools are fit-for-purpose, and how they can further enhance digital capabilities to drive efficiency and productivity.
Agent Experience in Digital Operations
Finding the right balance of "Human-Technology" remains a challenge, and customer contact leaders need to explore how to empower agents with the necessary skillsets and tools and ensure a culture of continuous improvement is in place to truly leverage the power of digital operations.
Shifting from Reactive to Proactive Customer Service
Customer contact functions traditionally focus on reactive support, but this is now a dated concept. As customers enjoy easy access to information across multiple channels, customer contact functions need to adapt and provide proactive service to retain their competitive advantage.
Managing Dynamic Customer Demand with Flexible Operations
The region's customer contact functions not only face the interesting challenge of delivering service to a multi-cultural customer base, but need to also manage the delicate balance of optimised workforce and seasonal customer demand. How can customer contact leaders navigate through the peaks - and lulls - while maintaining cost-effectiveness and productivity?
Improving Customer Engagement & Satisfaction
"A happy customer is a returning customer" - this is a mantra that is ever more important in an era of economic uncertainty where customer contact functions are expected to demonstrate cost-savings and revenue-generation potential. The focus on improved customer engagement and satisfaction contributes to stronger customer advocacy; thereby improving business success.
2024 Sponsors & Exhibitors
Why Attend Customer Contact Week Asia 2024
Explore the newest innovative solutions and technologies from Exhibitors
Network, engage and discuss with your peers in the Customer Contact community
Stay ahead of the curve and gain insights on new ideas and perspectives from expert industry leaders
Stay ahead of the curve and gain insights on new ideas and perspectives from expert industry leaders
Highlights of Customer Contact Week Asia 2023
The 14th Customer Contact Week Asia 2023 (CCW Asia 2023) concluded with resounding success.
We are delighted to share that this year’s conference welcomed close to 200 attendees, reflecting the growing interest and importance of customer contact in the Asian market. It is noteworthy that 80% of the attendees were directors or held higher positions, highlighting the calibre of professionals who graced the event.
We were honoured to have representatives from esteemed companies such as AIG, A.P. Moller-Maersk, CPF Board, ANZ, Johnson & Johnson, DSKH, Frasers Hospitality, Ikano Retail (IKEA), M1, U Mobile, and many more attend CCW Asia. The collective expertise and diverse perspectives brought by these companies made CCW Asia 2023 an enriching and insightful experience for all.
If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!
CCW is the World’s Largest Customer Contact Event Series
The 14th Annual Contact Centre Week Asia, is an extension of the 19th Annual Call Center Week from Las Vegas USA!
Access Your Market’s Top Decision Makers
CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Operations, Service Delivery and more.
Demonstrate your Expertise and Product Excellence
Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.
Branding and Product Positioning
CCW is Asia's #1 Regional Contact Centre event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!
Testimonials
Enjoyable!
Great networking and industry knowledge sharing!
Thanks for giving us the platform to share the work we are doing at CPF”
Thanks all, it was a good discussion!
In Partnership With :
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
©2024 IQPC. All rights reserved.
