Delivering Value Above and Beyond through Proactive Service in Customer Contact Functions

Against a backdrop of global economic uncertainties, dealing with dynamic customer demand and rapid change in the marketplace pose significant challenges for Customer Contact Functions and Engagement Hubs. The region’s Customer Service, Operations and Contact Centre leaders also deal with the added nuance of cultural differences in a centralised hub, making the delivery of seamless service difficult.

The need to deliver added value through this customer engagement hubs has never been greater, as leaders manage a balancing act of investing in growth while dealing with evolving customer demands; and the customer operations team must have sufficient flexibility to scale according to demand and deliver proactive service.

Join us at CCW Asia 2024, where we bring together leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.

Key Themes:

• Leading the Charge for Excellence in Customer Contact Functions
• Enhancing Digital Capabilities in Customer Contact Functions
• Digital Customer Contact Operations
• Shifting from Reactive to Proactive Customer Service
• Managing Dynamic Customer Demand with Flexible Operations
• Improving Customer Engagement & Satisfaction