Customer Contact Week Asia 2025

September 3 - 4, 2025 | Conrad Orchard Singapore

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Meet the 2025 Speakers

Babul Balakrishnan
Head of Customer Care
Thunes

Eduardo Imperial
Head of Service Management Asia
Vodafone

Febriani Rossa Tea
Assistant Vice President, Contact Channel Management
Sinar Mas Land

Anjali Kalia
Assistant Vice President - Digital Excellence
IHH Healthcare

Rio Lasse
Director of Operations & Transformation
PT Indonesia Ferry

Suchaya Tumcharoensriwong
Chief Finance and Operations Officer
NocNoc

Marina Snegirjova
Head of Marketing, Asia & India
Zendesk

Glenn Birkelev
Associate Vice President, Customer Service Delivery
Agoda

Jonathan Lim
Director of Transformation Program Office
Singapore Pools

Windy Sustia Andale
Vice President of Customer Services
PT Indonesia Ferry

Raynu Niyomdechar
Former Chief Operating Officer
FWD Insurance

Nizam Agil
Vice President Customer Service
DHL International

Ricardo Ramires
Head of Customer Services Diagnostics Asia Pacific
Siemens Healthineers

Vijay Venugopalan
Sales Manager, Contact Solution Specialists
BT International

Heng Zheng
Director of Customer Experience Asia
Microsoft

Andrew Mulero
Customer Service Delivery - Senior Lead
Telstra

Sandra de Zoysa
Chief Customer Officer
Dialog Business Services

Dr Angel Lo
Head of Customer Experience APAC
Olympus AOAC

Sanghee Lee
General Manager Global AI Business Strategy
Sendbird

Mona Lee
Senior Director Customer Service & Authorisation
Diners Club Singapore