Meet the 2025 Speakers

Speakers

Bhavani Mishra
Bhavani Mishra
Senior Director, Operations
foodpanda
Babul Balakrishnan
Babul Balakrishnan
Head of Customer Care
Thunes
Jiahao Yee
Jiahao Yee
Regional Customer Program Manager
Maersk
Eduardo Imperial
Eduardo Imperial
Head of Service Management Asia
Vodafone
Satish Bettadapur
Satish Bettadapur
Vice President and Global Head for Customer Care
HP
Febriani Rossa Tea
Febriani Rossa Tea
Assistant Vice President, Contact Channel Management
Sinar Mas Land
Anjali Kalia
Anjali Kalia
Assistant Vice President - Digital Excellence
IHH Healthcare
Aminudin Zainodin
Aminudin Zainodin
Head Customer Centricity
AFFIN Group
Nikhil Godbole
Nikhil Godbole
Group Head of Customer Service
Jupiter Money
Rio Lasse
Rio Lasse
Director of Operations & Transformation
PT Indonesia Ferry
Giridhar Vemuganti
Giridhar Vemuganti
Vice President - Chief People and Customer Service Officer
Tata Cliq
Suchaya Tumcharoensriwong
Chief Finance and Operations Officer
NocNoc
Jose Antonio Vasco
Jose Antonio Vasco
Head Senior VP Operations Group
Metropolitan Bank & Trust Co.
Jonathan Lim
Jonathan Lim
Director of Transformation Program Office
Singapore Pools
Raynu Niyomdechar
Former Chief Operating Officer
FWD Insurance
Nizam Agil
Nizam Agil
Vice President Customer Service
DHL International
Ricardo Ramires
Ricardo Ramires
Head of Customer Services Diagnostics Asia Pacific
Siemens Healthineers
Neeraj Titla
Neeraj Titla
Manager Customer Contact Services
Singapore Airlines
Andrew Mulero
Andrew Mulero
Customer Service Delivery - Senior Lead
Telstra
Widi Nugroho
VP Head of Customer Excellence
Ninja Van
Sanghee Lee
Sanghee Lee
General Manager Global AI Business Strategy
Sendbird

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