Asia's #1 Regional Customer Contact Event

September 02 - 05, 2025 | Grand Copthorne Waterfront Singapore

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Nizam Agil

Vice President Customer Service DHL International

Explore how AI-powered solutions are revolutionising the customer experience through automation, personalisation, and real-time engagement
Discover practical examples of using AI chatbots, predictive analytics, and machine learning to proactively resolve customer issues and reduce service resolution times
Learn how organisations are balancing automation with human-led empathy to provide smarter, more personalised support
Examine how real-time data insights driven by AI can enhance decision-making, agent productivity, and customer satisfaction

Check out the incredible speaker line-up to see who will be joining Nizam.