Nizam Agil

Vice President Customer Service DHL International

Main Conference Day 2 - Thursday, 4 September 2025

2:30 PM Case Study | From Automation to Personalisation: How DHL has been leveraging AI and Digitisation to Elevate Customer Experience

  • Explore how AI-powered solutions are revolutionising the customer experience through automation, personalisation, and real-time engagement 
  • Discover practical examples of using AI chatbots, predictive analytics, and machine learning to proactively resolve customer issues and reduce service resolution times 
  • Learn how organisations are balancing automation with human-led empathy to provide smarter, more personalised support 
  • Examine how real-time data insights driven by AI can enhance decision-making, agent productivity, and customer satisfaction 

Check out the incredible speaker line-up to see who will be joining Nizam.

Download The Latest Agenda

In Partnership With :

CCW Digital

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