CRITICAL FOCUS AREAS

Join top industry leaders at CCW Emerging Technology Exchange to discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.

Welcome to the CCW EMERGING TECHNOLOGY Exchange

The future of customer contact and experience is being shaped right now—and the 2026 CCW Emerging Tech Executive Exchange is where that future takes form.

Across three days, senior executives from top organizations, innovators, and practitioners will come together to connect vision with execution, explore how AI, automation, and emerging technologies can enhance—not replace—the human side of experience. Through collaborative discussions, hands-on sessions, and executive benchmarking, you’ll uncover strategies that turn ambition into measurable impact.

This is your space to pause, rethink, and realign for the year ahead—to transform insight into action and lead confidently into the next era of intelligent, human-centered experience. Join us to shape what's next.

2026 SPEAKERS

Nina Edwards

Nina Edwards

Vice President of Emerging Technology & Innovation

Prudential

David Gise

David Gise

SVP, Head of Hospitality & Amenities (Commercial/Residential)

RXR

Richard Wiedenbeck

Richard Wiedenbeck

Chief AI Officer

Ameritas

Kartik Misra

Kartik Misra

Vice President, Head, MarTech Product Management

Walmart

Gabriel Guerrero

Gabriel Guerrero

Chief Information Officer

Hertz

RESERVE YOUR VIP SPOT

Our Executive Exchanges are exclusive to Director & VP-level decision makers to ensure the highest quality networking and connections. If you’re interested in seeing if you qualify for a VIP spot at the CCW Emerging Technology Exchange, reach out to us. 

EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Attendees Networking - CCW Executive Exchange

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis Panel- CCW Executive Exchange

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings - CCW Executive Exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

WHAT EXECUTIVES SAY