Join top industry leaders at CCW Emerging Technology Exchange to discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.
Linda Aiello
Chief People Officer
DraftKings
TS Balaji
Vice President of Digital & Customer Experience
Cox Communications
Samantha Shahani
Vice President, Consumer Personalization, Strategy & Insights
Elevance Health, Inc
Hobson Powell
Vice President, Global Support
Shannon Burch
Vice President Experience
Neo Financial
Ian Dewar
Senior Director of Global Customer Strategy
Anthropologie
Sunzay Passari
Senior Director & Head - Digital Innovation & Transformation
UPS
Rajamma Krishnamurthy
Senior Director, Leader Enterprise AI
Microsoft
Baylie Brenner-Bruzgis
Head of User Experience Operations
Twitch
Anurag Avlash
Executive Director - Global Head of Customer Care Analytics & Insights
The Estée Lauder Companies Inc.
Bryan Flores
Head of Customer Experience
Brightspeed