CRITICAL FOCUS AREAS

Join top industry leaders at CCW Emerging Technology Exchange to discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.

Welcome to the CCW EMERGING TECHNOLOGY Exchange


The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built exclusively for senior executives to connect with industry experts, benchmark their operations, and gain practical strategies.

Join us to stay ahead of the curve and explore how innovative technologies are transforming the customer journey. 

2025 SPEAKERS

Sarah Baker

Sarah Baker

Senior Director of Customer Experience

TodayTix

Ginny Couvillon

Ginny Couvillon

Head of Client and Field Services

UBS

Richa Jain

Richa Jain

Vice President, Enterprise Data Analytics & Business Intelligence, Chief Data

Prudential Financial

Sandhya Kamineni

Sandhya Kamineni

Director, Digital And Data Science Product

Johnson & Johnson

David Phipps

David Phipps

Chief Technology Officer

Generation Tux

Lisa Wysocky

Lisa Wysocky

Sr. Director of Partner and Channel Operations

Sonos

RESERVE YOUR VIP SPOT

Our Executive Exchanges are exclusive to Director & VP-level decision makers to ensure the highest quality networking and connections. If you’re interested in seeing if you qualify for a VIP spot at the CCW Emerging Technology Exchange, reach out to us. 

EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Attendees Networking - CCW Executive Exchange

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis Panel- CCW Executive Exchange

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings - CCW Executive Exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

WHAT EXECUTIVES SAY