CRITICAL FOCUS AREAS

Join top industry leaders at CCW Emerging Technology Exchange to discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.

Welcome to the CCW EMERGING TECHNOLOGY Exchange

The CCW Emerging Technology Exchange is an exclusive, invitation-only event for senior executives and innovation-focused technologists across customer contact, CX, operations, IT, digital transformation, and data analytics.

We’ll take a deep dive into the breakthrough tools and strategies redefining experience, service, and support, from automated QA/QM and real-time agent assist to agentic AI, predictive analytics, conversational IVR, virtual agents, and workforce optimization.

Join us to connect with trailblazing peers from industry-leading organizations, pressure-test your strategies, and discover the technologies transforming how you connect with your customers and workforce. 

PAST SPEAKERS

Linda Aiello

Linda Aiello

Chief People Officer

DraftKings

TS Balaji

TS Balaji

Vice President of Digital & Customer Experience

Cox Communications

Samantha Shahani

Samantha Shahani

Vice President, Consumer Personalization, Strategy & Insights

Elevance Health, Inc

Hobson Powell

Hobson Powell

Vice President, Global Support

LinkedIn

Shannon Burch

Shannon Burch

Vice President Experience

Neo Financial

Ian Dewar

Ian Dewar

Senior Director of Global Customer Strategy

Anthropologie

Sunzay Passari

Sunzay Passari

Senior Director & Head - Digital Innovation & Transformation

UPS

Rajamma Krishnamurthy

Rajamma Krishnamurthy

Senior Director, Leader Enterprise AI

Microsoft

Baylie Brenner-Bruzgis

Baylie Brenner-Bruzgis

Head of User Experience Operations

Twitch

Anurag Avlash

Anurag Avlash

Executive Director - Global Head of Customer Care Analytics & Insights

The Estée Lauder Companies Inc.

Bryan Flores

Bryan Flores

Head of Customer Experience

Brightspeed

RESERVE YOUR VIP SPOT

Our Executive Exchanges are exclusive to Director & VP-level decision makers to ensure the highest quality networking and connections. If you’re interested in seeing if you qualify for a VIP spot at the CCW Emerging Technology Exchange, reach out to us. 

EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Attendees Networking - CCW Executive Exchange

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis Panel- CCW Executive Exchange

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings - CCW Executive Exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

WHAT EXECUTIVES SAY