Take a look at which top executives have joined the previous CCW Executive Exchange events!

Seun Aiyese is the Senior Vice President and Head of Retail Banking for Affinity Federal Credit Union. He is an advocate for advanced AI and technological implementations in the BFSI sector. At the CCW Emerging Tech Exchange this February, Seun will lead an engaging discussion entitled “Up for Debate: The...

Find out which executives have confirmed their attendance to the CCW Emerging Technology Exchange this February 21-23!

Antoinette Staples Branch is an experienced CX leader with passion for executing on strategic imperatives and implementing improvement solutions at scale to enhance the customer journey and improve the customer experience. In her role at McKesson, she leads a team that focuses on the Voice of the Customer, data, and...

Organizations across industries are constantly working to understand if and how the personalization desired by customers can be achieved using machine-accelerated customer service technology. But while many organizational leaders are working to prioritize automation integration, others still are struggling to identify where the empathetic, emotive nature of the human experience...

Guided by CCW Digital’s exclusive research, this Market Study provides the answers on how to correctly approach digital and AI technology so that experiences improve, customer trust increases, and business results soar. Topics include: The biggest reasons customers distrust your digital channels The truth about digital engagement vs. traditional phone...

Generative AI, such as the OpenAI GPT, has revolutionized the way machines can understand and generate human-like text. This has opened possibilities for automated customer interactions, personalized responses and comprehensive call summaries to understand call trends like never before. With 78% of customer contact leaders stating that better capturing and...