AmplifAI is the AI-Driven Performance Enablement Platform for employee centric workforces and applies data science to make frontline teams better. AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. AmplifAI transforms employee data into actions modeled after an enterprise’s... Read More
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By... Read More
We are an applications, learning and outsourcing company that supports clients’ most fundamental business activities. For 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet... Read More
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
We believe AI is a competitive imperative to deliver the delightful and relevant digital experiences people expect, while maximizing profitability. Coveo accelerates the application of AI platforms in enterprises, helping them personalize and prioritize every experience at scale. The Coveo Relevance Cloud™ platform is a market-leading AI platform that enhances... Read More
Unlock your conversational data with Dashbot. We leverage your existing “goldmine” of unsolicited data across ALL your channels (phone calls, chats, social, survey feedback, etc.), to give you an overall understanding of customer satisfaction and increase your Voice of the Customer coverage to 100% of your conversations – all without... Read More
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy... Read More
Modern QA software that powers customer loyalty. Get unfiltered visibility into what's happening with your agents, customers, CX processes, and business with a quality program built on MaestroQA. Read More
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center... Read More
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive... Read More
We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2018 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build... Read More
Pathlight is the first end-to-end Realtime Performance Management platform. Our platform combines real-time data analysis, communication, coaching, recognition, and much more, in a product specifically designed to be adopted by the front lines. Twilio, Earnin, Everlane, MeUndies, and more use Pathlight to empower their agents to manage themselves and their... Read More
PolyAI builds enterprise conversational voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. Read More
Prosodica is a company that brings speech analytics technology to every enterprise through a zero-configuration deployment model that delivers the most valuable insights without the usual effort of integration, set up, configuration, and model training. Our technology listens to calls to produce data about the call topic, significant events, customer... Read More
Sanas is a real-time accent harmonizer software that assists multilingual speakers to deliver clear communication. Sanas' technology is designed to revolutionize communication by giving multilingual speakers a choice when it comes to how they communicate. It's a step towards empowering individuals, advancing equality, and deepening empathy. We are committed to... Read More
Sutherland is a global leader in driving business and digital transformation and exceptional experiences along the entire journey of our client’s engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms... Read More
Tonic is a digital consulting firm that designs and builds elevated digital experiences that run on fully integrated and streamlined internal systems. Tonic focuses on making a measurable impact for clients through strategy, design, and development services that are tailored to each client's needs. Areas of expertise include: Strategy, Digital... Read More
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on... Read More
Working Solutions is a recognized industry leader providing onshore, on-demand customer service solutions. Its outsourced, remote workforce delivers outstanding customer experiences (CX) more efficiently and affordably. With 27 years of success across diverse industries, Working Solutions is your ultimate partner to retain current customers and generate new business. Enjoy the... Read More
Zenarate’s AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate's AI Coach is used worldwide every day in over a dozen countries and supports 12 languages in voice and chat simulation. Read More
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