May 14 - 16, 2025 | Memphis, TN
Connect with Like-Minded Peers
Because of the unique structure of the Exchange, benchmarking & networking are more productive with shared challenges, insights, and goals during scheduled and unscheduled activities.
Exclusive
The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.
1:1 Business Meetings
Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.
Project Analysis
Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.
HEAR WHAT EXECUTIVES HAD TO SAY:
"The business meetings have opened up my eyes to the options that are available to us as a provider of service to our customers. There’s a lot of innovative technology out there, everybody has their different perspective on the best way to do it and I’ve been able to take little bits of ideas from each one and determine what’s best for AutoCar. Ultimately, the vendors and partners here were fantastic, and they have some great options available for anybody that’s looking for solutions to improve their customer experience.”
Chief Experience Officer, AutoCar
"The 1:1 meetings have been very important in terms of introducing me to solutions from organizations that I otherwise would not have known existed. And these organizations are providing solutions that are pertinent to some of the pain points that we’re going through, are pertinent to some of our enterprise level strategic initiatives."
Director of Marketing Retention, Healthfirst
"There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.”
Senior Director, Engineering for Customer Service Technology, eBay
Senior Director, Engineering for Customer Service Technology, eBay
