Chief Experience Officer Exchange May

May 14 - 16, 2025 | The Guest House at Graceland | Memphis, TN

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Welcome to the Chief Experience Officer Exchange

The CXO Exchange is a people-first, collaboration-driven event designed exclusively for senior executives.

With interactive sessions, peer connections, and opportunities to benchmark and co-create solutions, CXO is designed to connect you with a curated community of forward-thinking leaders, handpicked for their expertise and innovation.

Bring your challenges, your ideas, and your curiosity – let’s think bigger, innovate smarter, and grow together.

Key Discussion Topics

○ Smart Personalization: Leverage AI and user insights to craft personalized, scalable experiences that keep your customers coming back.

○ Omnichannel Excellence: Optimize CX across channels using consumer insights to align brand strategy and identify user needs.

○ Workforce Development & Empowerment: Harness the power of VoE alongside robust development strategies to create an agile, engaged workforce.

○ Total Experience Ecosystem: Align CX, EX, and brand strategy to drive seamless, impactful omnichannel engagement across every touchpoint.

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2025 Speakers

David Weisman

Chief Experience Officer

NYC Health + Hospitals

Melissa Felder

Chief Experience Officer

California Academy of Sciences

Jamie Lawyer

Chief Experience Officer

Rubin Museum of Art

Dr. Shanita Williams

Vice President of People Experience & Inclusion

Southern New Hampshire University

Lee Kemp

Vice President, Customer Experience

Veritiv

Sara Monnette

Vice President, Customer Experience

Tosca

Ronald Benjamin

Senior Director, Head of Global CX & EX Contact Centers

Chipotle

Dr. Tracy Ann Shaw

Head of Content & Client Engagement Strategy

Equitable

Chayse Joubert

Senior Director of Digital Transformation & Strategy

Fossil Group, Inc.

Cale Benner

Senior Director, Total Experience

The Standard

View 2025 Speakers

Peer Connections

Because of the unique structure of the Exchange, benchmarking & networking are more productive with shared challenges, insights, and goals.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in mutually selected, one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

Exclusive Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

HEAR WHAT EXECUTIVES HAD TO SAY:

"The business meetings have opened up my eyes to the options that are available to us as a provider of service to our customers. There’s a lot of innovative technology out there, everybody has their different perspective on the best way to do it and I’ve been able to take little bits of ideas from each one and determine what’s best for AutoCar. Ultimately, the vendors and partners here were fantastic, and they have some great options available for anybody that’s looking for solutions to improve their customer experience.”

Chief Experience Officer, AutoCar

"The 1:1 meetings have been very important in terms of introducing me to solutions from organizations that I otherwise would not have known existed. And these organizations are providing solutions that are pertinent to some of the pain points that we’re going through, are pertinent to some of our enterprise level strategic initiatives."

Director of Marketing Retention, Healthfirst

"There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.”
Senior Director, Engineering for Customer Service Technology, eBay

Welcome to the Chief Experience Officer Exchange

Key Discussion Topics

2025 Speakers