May 14 - 16, 2025 | The Guest House at Graceland | Memphis, TN
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2025 Solution Providers
Amazon Web Services (AWS)
Website: aws.amazon.com
Since 2006, Amazon Web Services has been the world's most comprehensive cloud platform with over 240 services across 36 regions. Among these, Amazon Connect transforms contact centers by delivering first-party AI across all channels, enabling seamless customer experiences without cost constraints. Organizations implementing Amazon Connect automatically benefit from continuous AI... Read More
DATAMARK
Website: www.datamark.net
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are... Read More
First Class Connection
Website: firstclassconnection.net/
More Solutions. Better Value. Done. Equipping Organizations for a Transformative Customer Experience. We support organizations in navigating digital transformation with tailored solutions. Our expert team is with you every step of the way, from solution selection to seamless implementation, ensuring you achieve greater impact and quicker returns on investment. We’ll... Read More
FreeClimb
Website: www.freeclimb.com
FreeClimb engineers and operates highly-scalable, fault-tolerant contact center software by combining 30+ years of industry-leading telephony, advanced AI/ML, and expert business and IT support. Our flexible platform is proven to help businesses of all sizes deliver exceptional customer experiences, drive operational efficiency, and accelerate ROI. Our core solutions include adaptive... Read More
GigaML
Website: https://gigaml.com/
Our Agentic voice AI platform powers leaders in their space like Coinbase, removing caller hold times with improved CX. Our dash boarding quickly shows areas where policy can be improved and gives you a constant pulse on your customers with just a couple clicks and not long drawn out reports.Easy... Read More
Gladly
Website: www.gladly.com
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding... Read More
Intouch CX
Website: www.intouchcx.com
More than being global leaders in customer care outsourcing, we are your trusted advisors and partner in growth. We help to scale and optimize your CX through our data-driven and brand-specific approach. Read More
Keentek
Website: https://keentek.ai/
At Keentek, we offer a white-glove service designed to guide businesses through the complex process of selecting the right technology vendor. Our agnostic approach ensures that you get the right solution. Read More
Liferay
Website: www.liferay.com
Don’t compromise on your unique business requirements with turnkey solutions that can’t be customized, or overspend on building custom applications from scratch. Create digital experiences that look and function the way you envision using a platform that gives you a head start: Liferay Digital Experience Platform (DXP). With a track... Read More
Mosaicx
Website: www.mosaicx.com
Businesses can't hire enough agents to keep every customer happy, so Mosaicx uses conversational AI to create an agent-like experience without a human agent. This creates fast, easy, personalized service experiences, which increases customer loyalty. Mosaicx Intelligent Virtual Agents (IVA) are built from an array of service modules, making them... Read More
Nextiva
Website: www.nextiva.com/
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and... Read More
ONR
Website: www.bespokecx.com
ONR specializes in CX benchmarking, helping you prioritize strategies that drive impact. Our insights power storytelling and strengthen customer relationships. CX Consulting – We integrate customer knowledge and data expertise to uncover opportunities, solve challenges, and create seamless, personalized experiences that foster loyalty and growth. CX Program Management – Our... Read More
ScaleCapacity
Website: www.scalecapacity.com/
ScaleCapacity, Inc. is a Cloud Computing and Software Solutions firm offering a comprehensive range of services designed to empower businesses in their digital transformation journey. ScaleCapacity offers cloud-based modernization services and innovative software solutions. Read More
SourceCX
Website: https://sourcefit.com/
SourceCX is a leading business processing outsourcing provider founded in 2009 in Manila, Philippines to support large-scale application development projects by provisioning both full development teams and support processes such as customer service and content moderation. Read More
SundaySky
Website: https://sundaysky.com/
Our mission is to transform how businesses connect with their customers through video. We make it easy for businesses to create, personalize, and optimize video at scale. SundaySky provides a powerful platform for companies looking to expand their video strategy across audiences, channels, and use cases—without the high costs, long... Read More
Trusst.ai
Website: https://www.trusst.ai/
Beyond the noise of basic AI solutions, our enterprise-grade platform turns your entire customer conversation ecosystem into actionable intelligence. Unlike traditional AI tools, our platform continuously learns from every interaction—human and digital—to automatically deploy targeted solutions. When it detects critical patterns like customer churn signals, it creates specialized retention agents... Read More
Support Services Group (SSG)
Website: https://supportservicesgroup.co/
Support Services Group is a US based, high-touch BPO solutions company. Founded in the United States in 1998, SSG has 17 global contact centers across the United States, Canada, LATAM, APAC, and Europe. SSG thrives by delivering outstanding customer service support for a broad range of leading global brands in... Read More
Talkdesk
Website: www.talkdesk.com/
We are a global provider of generative AI-powered customer experience technology that serves enterprises of all sizes. Talkdesk offers a cloud-native, AI-powered customer experience platform, purpose-built industry solutions, and extensible AI offerings. Talkdesk empowers enterprises in the cloud and on premises to deliver exceptional customer experiences that make them more... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is an award-winning Learning + Performance Ecosystem that builds front-line team member skill 2x as fast with half the cost Read More
