Why Executives Attend

EXCLUSIVE NETWORKING

The invitation-only format ensures highly interactive sessions and true peer-level networking opportunities for senior executives.

STRATEGIC EVENT SESSIONS

The intellectual content of the program is designed specifically for senior executives and led by recognized thought leaders in CX & Customer Contact who share in-depth case studies, best practices, and unique expertise on the latest industry trends.

ONE-TO-ONE BUSINESS MEETINGS

Meet 40+ solution providers who offer products & services that match your business needs in private, prescheduled, one-on-one meetings with the unique opportunity to view early previews of emerging technologies in the industry.

CUSTOMIZED ITINERARY

The Exchange agenda offers a variety of unique learning styles from 30+ benchmarking sessions & masterclasses to 8+ focused group discussions, of which you can select from to build customized itinerary that reflects your current initiatives, priorities, and future strategic objectives.

Fantastic Forum!

“The forum was fantastic – it was large enough to have a diverse group of companies and their respective talent in attendance, yet small enough to have intimate conversations and introduction.” – Director, Customer Service, Allstate

Completely worth it!

“There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.” – Senior Director, Engineering for Customer Service Technology, eBay

Great Conference!

“I definitely recommend attending an exchange. The environment of having senior executives in a smaller setting, brings in everyone here for the right reasons and to learn from each other and from industries outside of what you're normally used to on a day-to-day basis. There's a lot to apply and a lot of technology that you can bring into the contact center and overall, it's been a great experience.” – Vice President, Contact Center Technology, Benefytt

Great Opportunity to Share Best Practices!

“This is the first time I've had the opportunity to attend a CCW Exchange and I had an amazing time. I enjoyed all of the presenters, the panels, and interacting with the other executives that were there. It's nice to be able to hear what other people are doing, the challenges that they're facing, and then what they're doing to resolve those challenges because that gives me ideas that I can take back to my colleagues. I would recommend this conference and conferences like it to others on my team.” – Sr. Director, Product Management, Marriott International

Fantastic Forum!

Love the Format!