Meet Our 2025 Industry Experts & Innovators!

Jeremy Victor
Jeremy Victor
Chief Customer Officer
Noom
Misty Bell Stiers
Misty Bell Stiers
Senior Vice President, Global Head of Inclusive Design
Citi Corp
Larissa Thomas
Larissa Thomas
Vice President of Global Talent and Effectiveness
Electronic Arts Inc
Nick Birkby
Nick Birkby
Vice President, UX Research
JP Morgan Chase & Co.
Hendrik Kleinsmiede
Hendrik Kleinsmiede
SVP, Customer Experience and Design
Mastercard
Ted Wroblewski
Ted Wroblewski
Vice President of Customer Data Science & Analytics
Realtor.com
Jamie Lawyer
Jamie Lawyer
Deputy Executive Director
Rubin Museum of Art
Dr. Shanita Williams
Dr. Shanita Williams
Vice President of People Experience & Inclusion
Southern New Hampshire University
David Weisman
David Weisman
Chief Experience Officer
NYC Health + Hospitals
Sara Monnette
Sara Monnette
Vice President, Customer Experience
Tosca
Angel Rogers
Angel Rogers
Head of Customer Success & Renewals
Rockwell Automation
Cale Benner
Cale Benner
Senior Director Total Experience
The Standard
Dr. Tracy Ann Shaw
Dr. Tracy Ann Shaw
Head of Engagement Strategy
Equitable
Strat Parrott
Strat Parrott
Vice President, Head of Experience Design, CX UX
FIrst Horizon Bank
Dr. Erlin Kakkanad
Dr. Erlin Kakkanad
Assistant Director of OPEX
Principal Financial Group, Inc.
Savitha Krishnamoorthy
Savitha Krishnamoorthy
Head of Digital Banking
Citi
Denny Prvu
Denny Prvu
Director of Architecture: Innovation & Technology
RBC Bank
Connie Watkins
Connie Watkins
Head of CXE Sales and Business Development
Amazon Web Services
Tim Blank
Tim Blank
Chief Revenue Officer
Support Services Group (SSG)
Lexy Desrosiers-Replogle
Lexy Desrosiers-Replogle
Senior Vice President of Solutioning & Innovation
Support Services Group
Joe Carey
Joe Carey
Vice President of Customer Experience
FreeClimb
Sean Albertson
Sean Albertson
Founder & CEO
CX4ROCKS
Jason Ten-Pow
Jason Ten-Pow
Chief Executive Officer
ONR
Sandy Ko Fonseca
Sandy Ko Fonseca
Founder and Principal
Customer Management Practice
Brian Cantor
Brian Cantor
Managing Director, Digital
Customer Management Practice
Michael DeJager
Michael DeJager
Managing Director, Events
Customer Management Practice

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