Dr. Tracy Shaw

This isn’t just a panel about careers in finance, it's a conversation about purpose, passion, and the transformational power of advocacy.

Join a dynamic fireside chat with women leaders who have not only shaped successful careers in the financial sector but have also channeled their influence and social capital into meaningful change. From healthcare access and human rights advocacy to global philanthropy and climate action, these women show us what it means to lead with both head and heart.

Together, we’ll explore how their day jobs intersect with their passion projects, how they leverage networks and social capital to amplify impact, and what lessons they’ve learned about resilience, equity, and driving systemic change.

If you’ve ever wondered how to align your career with your higher purpose or how to use your professional platform to create broader social good this session will inspire and challenge you.

Customer experience is no longer limited to a single interaction in a single space. As organizations evolve through rebrands, acquisitions, and adaptations to inevitable digital advancements, understanding the full scope of the customer journey has become more complex than ever.

Our panelists will share practical insights into how journey mapping can be leveraged to uncover pain points, align cross-functional teams, reimagine both digital and in-person touchpoints, and more.

Whether just beginning to formalize journey mapping or building on established strategies, panelists will share how they’re leveraging journey mapping to shift internal mindsets from product-first to human-centered, translate legacy experiences into intuitive digital ones, and drive continuous improvement across every touchpoint.