Misty Bell Stiers

Accessibility and inclusivity are two words we hear all the time. But what do they actually mean? More importantly, how do we apply those principles in CX design and journey mapping in meaningful ways? In this [keynote and Q&A session / workshop], we’ll learn what it means and looks like to design for inclusivity, and practical strategies for how to create experiences that are equitable, thoughtful, and reflective of diverse needs and identities.

Through real-world examples, we’ll examine how language, touchpoints, environments, and more shape user experiences and discuss the responsibility design teams have to ensure no one is left behind.

• What do inclusivity & accessibility mean in UX design, and how to distinguish between the two?
• Identify areas where current design practices may be unintentionally exclusive.
• Learn practical strategies for embedding inclusive design thinking into experience design.
• The importance of ongoing dialogue and collaboration with internal and external stakeholders.