Denny Prvu has been fortunate enough to work around the world in public and private sector as a strategist, architect, and communicator on identity, security, and privacy topics for over 20 years. Experience by working on standards and active contributions in areas including authentication, compliance, and numerous NIST frameworks has been key to successfully solving consumer and workforce identity challenges. Enjoying the areas of identity we all see that include authentication, access and life cycle management to the ones we don't see that include PAM, IOT, and the governance surrounding them has allowed Denny to develop a well-rounded collection of skills as speaker, and author. Always willing to grab tea and talk about anything identity.
DAY 3 | Friday, May 16
9:15 AM PANEL | From Pilots to Platforms: AI Best Practices, Strategy, and Governance at Scale
Innovative and high-impact CX strategies require more than just adoption of new tools; successful transformation requires intentional integration, cross-functional coordination, and a clear link to business outcomes. This panel brings together leaders driving enterprise-wide transformation to explore how to embed AI responsibly, build governance frameworks, and apply best practices to ensure new technologies are scalable, sustainable, and grounded in demonstrable ROI.
Learn strategies to evaluate emerging tools, evolve operating models, and build internal processes that ensure CX technologies function seamlessly across channels, teams, and time.
Key Takeaways:
- Governance & Guardrails: Building the right structures to ensure ethical, consistent, and compliant innovation
- AI Best Practices: Aligning AI initiatives with customer intent, business needs, and responsible data use
- Tech Meets Process: Connecting CX technologies to business architecture, operating models, and transformation goals
- Cross-Functional Collaboration: Creating the connective tissue across CX, IT, product, and operations for long-term success
Check out the incredible speaker line-up to see who will be joining Denny.
Download The Latest Agenda
