Joe Carey

As voice technology and AI evolve, human-machine conversations are sounding more natural than ever. This opens new doors for personalized, high-touch experiences—but also raises important questions. How are customers reacting to these lifelike interactions? Do hyper-personalized voice bots enhance or hinder customer trust? And just because we can design them, does that mean we should?

In this roundtable, we’ll explore the opportunities and risks of conversational AI, how the uncanny valley affects user perception, and whether traditional voice design best practices still apply—or need to evolve.