Dynamic, Savvy Tech Leader -- capable of forming and maintaining positive/productive working relationships in internal, external, independent, and team environments, with proven experience in Design, Development, QA & Delivery of virtual assistants, search engines, and high volume enterprise web applications. One of the Primary catalyst to launch Bank Of America's virtual assistant (Erica). Visionary of the Product, and the first of its kind Automation solution for an open ended Banking AI /NLP/ML Platform. This automation solution, tremendously accelerated the delivery of Erica into production in just 8 months.
Championing digital transformation at Citi as the Head of Digital Lending, my leadership revolves around Innovative Technology Development and Product Strategy. With a rich background in steering contact center technology and AI/ML at Bank of America, my expertise lies in orchestrating high-impact digital lending solutions and enhancing customer experiences at Citi through Product mindset and thought leadership.
As a strategic visionary, I have been instrumental in the rapid launch and success of cutting edge lending and BNPL solutions, contributing significantly to Citi's digital innovation and customer engagement. My commitment to excellence is reflected in the collaborative efforts with cross-functional teams to deliver seamless, technology-driven services that align with the evolving landscape of the financial industry.
Creative and aggressive self-starter with integrative thinking skills to adapt to ever changing business needs. Goal- Driven Performer who has directed organizational assessment and capacity-building plans to achieve improved performance benchmarks while collaborating with the Senior Leadership Team. Thought Leader and Enthusiastic communicator with solid business communications, and presentation skills adept at creating, editing, and coordinating extensive communication networks. Motivated achiever in the establishment of sound and innovative management practices, theory, and customer service delivery methodologies and their application in various business settings and domains to bring profitable changes in the organization.
DAY 2 | Thursday, May 15
9:00 AM EXPERT PANEL | Journey Mapping: Chart the Course for Better Experiences
Customer experience is no longer limited to a single interaction in a single space. As organizations evolve through rebrands, acquisitions, and adaptations to inevitable digital advancements, understanding the full scope of the customer journey has become more complex than ever.
Our panelists will share practical insights into how journey mapping can be leveraged to uncover pain points, align cross-functional teams, reimagine both digital and in-person touchpoints, and more.
Whether just beginning to formalize journey mapping or building on established strategies, panelists will share how they’re leveraging journey mapping to shift internal mindsets from product-first to human-centered, translate legacy experiences into intuitive digital ones, and drive continuous improvement across every touchpoint.
Check out the incredible speaker line-up to see who will be joining Savitha.
Download The Latest Agenda
