Tools & Technologies
Do you have the power to carry out your customer-centric vision? With content related to AI, CRM, call center platforms, workforce optimization, routing and more, this section is your crash course in contact center technology.
Pre-Register: Research Webinar on Transforming Your Contact Center With AI
November 29 by CCW Digital EditorCCW Digital and Microsoft will partner for an upcoming webinar.
Revolutionizing Patient Experiences With AI: Critical Steps To Success In 2025 And Beyond
November 29 by Brian CantorCCW Digital's new analyst report reveals everything you need to know to elevate patient and service experiences in the age of AI.
The Practical Guide to Safety with Generative AI Agents in the Contact Center
November 06 by ASAPP .The Practical Guide to Safety with Generative AI Agents in the Contact Center
Maximize the returns on your CX automation investments
November 06 by ASAPP .Maximize the returns on your CX automation investments,
A practical framework for generative AI in your contact center
November 06 by ASAPP .We’ve all heard the promises about generative AI – It’s a transformational technology that will change the way your contact center operates, deliver exponential
CX AI Realized: Five AI-Powered Strategies from Innovative Brands
October 24 by NICE .Leverage these five insights into CX AI to deliver exceptional customer experiences
HBR Pulse Survey: Improving Customer Service with AI
October 24 by NICE .Improving Customer Service with Artificial Intelligence
4 Key Strategies for Embarking on Your AI Journey
October 09 by Brooke LynchKey insights for contact center leaders embarking on a productive and intentional AI journey.
May 2024 Seminar Series Attendee Snapshot
September 26 by CCW Digital EditorHere’s an overview of the leading job titles and companies that attended our May 2024 Seminar Series, State of Generative AI.
The Engaged Agent Perspective and Advancing CX Technology
September 18 by Audrey SteevesCX leaders should factor in their engaged agents' opinions when considering new contact center technology
Biden-Harris Administration Launches “Time is Money” Customer Service Improvement Initiative
August 21 by Audrey SteevesOn August 12, the Biden-Harris administration announced the rollout of “Time is Money,” an initiative mandating that corporations provide a more streamlined
The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
August 20 by ASAPP .The 11 Providers That Matter Most And How They Stack Up