How-to Guide: How to Use AI to Improve The Hiring Process
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As the role of the customer service agents is becoming more critical to the business, and the pool of applicants is at an all-time high, contact centers are struggling to pinpoint the right employees who will have optimal performance for the contact center.
When they are hired without the right skill sets, it can be costly to the customer experience, particularly in a world where consumer expectations in service are rapidly rising.
Featuring insights from industry leading analysts, influencers, and solution providers, this how-to guide will give you the trends and strategies needed to:
• address the often overlooked agent challenges in communication and language capabilities
• leverage AI and automation to predict agent job performance
• find the right individualized approach and technologies that supports your Customer Experience department's most important objectives
