Special Report: Automating Contact Center Operations In The Generative AI Era
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CCW Digital research confirms that nearly 70% of agents are spending too much time on low-value work. The majority of contact centers, moreover, acknowledge that tasks as fundamental as looking up customer profile information, reviewing past interactions, processing resolutions, and completing post-call work require too much time and effort.
There is, however, a silver lining in today’s landscape. Thanks to ongoing advancements in artificial intelligence technology, the prospect of intelligently automating contact center operations has never been greater. Brands can eliminate lingering efficiencies while maximizing human performance within their operations. They can deliver customer centricity at scale!
The key will be identifying the right use cases, introducing the most effective automation solutions, and then recalibrating operational strategy to make the most of the technology investments. This special report will provide the necessary roadmap for automating contact center operations.
