Call Center Banner Stats

Social, Mobile & Web
522 results
of 48
Contributor: Brian Cantor
Posted: 10/06/2017
brian
"Offering" social customer care is not enough. It's imperative to do it correctly. Full Content »
Contributor: Jason Price
Posted: 10/01/2017
Jason Price
As any Premier League soccer player knows, there’s no cheering from the crowd if you turn around and stick the ball into your own team’s net. Full Content »
Contributor: CCW Digital
Posted: 08/10/2017
ccwd vertical logo
The goal is to have the organization understand how the guest goes through the guest experience as opposed to simply focusing on operational metrics Full Content »
Contributor: Andy Rudin
Posted: 05/18/2017
rudin
Shaming customers may drive extra conversions, but at what cost? Full Content »
Posted: 05/12/2017
Keith Pearce
We’re told customer experience is the last great differentiator, but what does it take to actually achieve a competitive advantage in today's omnichannel world? Full Content »
Contributor: Zach Weiner
Posted: 11/07/2016
Zach Weiner
There is no shortage of leaders in this space on Twitter. At CCW Digital, we follow a large number of these influencers and have certainly benefited from both their insights and content. Full Content »
Contributor: Brian Cantor
Posted: 09/06/2016
brian
We compare how Amazon and Jet support customers via web, voice and social channels. Full Content »
Contributor: James Wilson
Posted: 08/02/2016
JamesWilson
A multi-channel approach obviously provides benefits over a single-channel one. An omni-channel approach yields considerably more meaningful rewards. Full Content »
Contributor: Brian Cantor
Posted: 07/19/2016
brian
As pop culture fans pledged their allegiances to Team Taylor or Team Kimye, customer management professionals were saluting the Denny’s restaurant chain. Full Content »
Contributor: Brian Cantor
Posted: 05/31/2016
brian
You’re told the customer is always right. You know that the customer is not literally always right. How do you account for those conflicting notions? Full Content »
Contributor: Brian Cantor
Posted: 03/10/2016
Apple Launches Customer Support on Twitter; Lessons Learned
Deriving lessons -- and best practices -- from Apple's new customer service Twitter account. Full Content »
522 results
of 48
Contributor:
Posted: 05/12/2017
PodcastImage
We’re told customer experience is the last great differentiator, but what does it take to actually achieve a competitive advantage in today's omnichannel world? Full Podcast »