Webinar: Customers are Demanding Digital Engagement – Is Your Business Listening?
Respect/convenience - Digital messaging is a staple in your customers lives, they expect you to be part of it.
Nowadays we interact with everyone digitally – we text our friends, instant message our coworkers, Facebook message our grandmas, and social message with … Your Company?
In recent years we’ve observed customers gradually shift towards digital engagement. But in 2020, the COVID-19 pandemic turned both consumer behaviors and customer service models on their heads for the long term -- proving that meeting consumers on their preferred digital channels isn’t just a ‘nice to have,’ it’s a must. Digital is here to stay, well beyond the timelines of this pandemic.
This is your chance to rewin your customer’s loyalty. Do it right the first time. Are you prepared to make digital engagement a long term strategy, capable of keeping pace with evolving customer expectations?
Join our webinar on Wednesday, September 30th, 2PM ET for “Customers are Demanding Digital Engagement – Is Your Business Listening?”
- Research related to today’s digital trends
- Best practices for executing digital – the right way
- Tips and tricks for success across channels
Presenters:
Lauren Comer
Senior Product Marketing Manager
NICE inContact
