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Special Report: Omnichannel Chatbots



Matt Wujciak
02/25/2020

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It is time to rethink how today’s consumer engages with chatbots.

We’re already aware of the theoretical power of the technology. We already know chatbots have the potential to transform how brands and consumers interact.

As seen in this report, more than 71% of consumers are open to using bot technology. Yet only 9% currently trust chatbots to solve meaningful issues. 

With the customer experience landscape becoming more competitive, we must transition from discussing the hype to demanding results. As brands are doubling down on omnichannel chatbot investments and customers are asking for chatbot engagement, why are businesses not seeing an ROI? And why are customers lacking trust in a medium that they’re asking for?

This special report on omnichannel chatbots has the answers. It details your new blueprint for implementing, measuring and optimizing chatbots.

Topics include:

  • The most common mistakes in chatbot engagement
  • Exclusive insights from a Customer Experience WSJ and NYT bestselling author, Lyft social media lead, CCW analysts’ and Salesforce research
  • 5 solutions and strategies to implement more intelligent chatbot technologies
  • Emerging digital transformation trends in the CX realm

 

Sponsored By: salesforce-service-cloud-logo-1

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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