Webinar: Mobile Customer Support Dos and Don'ts
Today’s mobile users expect support to be delivered directly in an app and for the interaction to respect their time. Most brands, however, fail to meet these expectations. When this happens, users often turn to a competing app. Churn rates are high and loyalty is fleeting.
So how do you keep up? Join Michael Khalili, Director of Product Marketing for Helpshift, and Brian Cantor, Principal Analyst for CCW, to learn key best practices for delivering better mobile support.
Join the webinar to learn:
- Key support challenges for mobile apps
- How to deliver a better in-app experience to delight your users
- The role of automation in mobile support
- Ideal engagement models between support, product and engineering teams