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Webinar: Mobile Customer Support Dos and Don'ts

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This FREE webinar was recorded on:
October 01, 2020
02:00 PM - 03:00 PM EST

Today’s mobile users expect support to be delivered directly in an app and for the interaction to respect their time. Most brands, however, fail to meet these expectations. When this happens, users often turn to a competing app. Churn rates are high and loyalty is fleeting.

So how do you keep up? Join Michael Khalili, Director of Product Marketing for Helpshift, and Brian Cantor, Principal Analyst for CCW, to learn key best practices for delivering better mobile support.

Join the webinar to learn:

  • Key support challenges for mobile apps
  • How to deliver a better in-app experience to delight your users
  • The role of automation in mobile support
  • Ideal engagement models between support, product and engineering teams

Presenters:

Michael Khalili
Director of Product Marketing
Helpshift
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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