Stay ahead of the curve with the tools and technology shaping the contact center of tomorrow.
Emerging Contact Center Technology
February 18 | 12PM ET
Why Attend?
We are officially in the Age of AI — work, as we know it, is shifting every day. Emerging technology is keeping contact center leaders on their toes as they work to implement tools and technologies that actually align with their needs.
In 2026, it is critical to not just be aware but ahead of the curve when it comes to emerging technology. This series will cover the most innovative and exciting new technology transforming the contact center. Sessions will deep dive into the most important use cases, strategies and real-world applications of CX technology.
Whether you're modernizing operations or working to build the contact center of tomorrow, this series will help equip attendees with the knowledge to stay ahead in a rapidly evolving landscape.
From AI-powered assistants to omnichannel customer engagement platforms, technology leaders and practitioners will cover all things tech in 2026.
Featured Speakers
John Finch
VP, Product Marketing, Customer Engagement
RingCentral
Brooke Lynch
Principal Analyst and Deputy Divisional Director
CCW Digital
Brian Cantor
Principal Analyst & CCW Digital Director
CCW Digital
Nirmal Mukhi
Chief Architect
ASAPP
Philipp Heltewig
Chief AI Officer
NiCE Cognigy
Agenda
Take a look at our full program for Future of Contact Center Employees
Tuesday 17th
10:00 am - 10:15 am
Analyst Chat: Emerging Technology in the Contact Center
10:15 am - 10:45 am
Seamless Customer Experiences with AI-Driven RingCX
10:45 am - 11:15 am
The New Rules of Customer Contact: The Agentic Shift and What's Coming Next in 2026
Sponsors
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