Turn innovation into impact with AI-powered service solutions. Modern CX Starts Here.
Brooke Lynch
Principal Analyst and Deputy Divisional Director CCW DigitalBrooke Lynch is the Divisional Director for CCW Digital. With a background in television news and production, she’s worked across industries covering B2B marketing, procurement, and finance events. Her current work highlights challenges and opportunities for customer experience and contact center leaders, with a recent focus on e-commerce, retail, and technology. Brooke studied journalism at the University of Wisconsin-Madison and held positions at Fox Business in Development and as a college associate on Countdown to the Closing Bell.
Tuesday, September 10th
12:00 PM Analyst Chat: Breaking Down the AI-Powered Contact Center
In today’s contact center environment, the only constant is change. AI is revolutionizing the contact center space and changing the way we engage with customers, cater to employees and deliver exceptional support.
In the AI-Powered contact center, leaders have the potential to enhance interactions and meet customer needs at an unprecedented level. But, how can we get there? How can we begin an AI journey that will change the CX Game?
This session will unpack key elements of the AI-powered contact center and share insight on transforming CX with AI. With next-generation self service, intelligent automation and contextual customer data, organizations will be in the position to exceed expectations and enhance operations.
Join this session to learn more about:
- The technology behind an AI-powered contact center
- Insight for starting and succeeding in your AI journey
- Next-steps for building a modern customer experience
