CCW honored the best and brightest contact center talent at the 2022 Excellence awards, highlighting leaders who foster engaging, customer-centric culture, facilitate innovation and lead strategic technology investments. Join the top contact center leader of the year Michael Pace as he discusses his successes and priorities for 2022.

As the Senior Director of Member Services, Michael is an advocate of data insights. He has prioritized member satisfaction data to strengthen internal partnerships across the organization. His focus on transparency and awareness has prompted new discussions, planning sessions and initiatives to improve the member experience. In this session he will share:

• His experience as a leader in the contact center
• His focus on data strategy and continuous improvement
• Tips for engaging your team and strengthening collaboration