Modernizing experiences goes beyond just the customer. To deliver exceptional support, organizations must work to modernize and improve their employee experience as well. Join this session to learn employee experience strategies from the CCW Excellence Award Winner for Contact Center Manager of the Year. Cordell Miles, Workforce Manager at IAA will share his vision for leadership in 2025.

With more than 20 years in the industry, Miles has established a culture of continuous improvement, inspired his team to consistently meet their goals and built a strategy of transparency and trust. In this session he will share insights on empowering employees and building a culture of trust.

Join this seminar to learn more about:

• Leadership in the age of AI
• Building trust and leveraging transparency in the workplace
• Establishing a culture of continuous improvement