Turn innovation into impact with AI-powered service solutions. Modern CX Starts Here.
Dan is a customer experience (CX) marketing leader who has spent his career shaping strategic narratives that persuade buyers and transform brands. He has led go-to-market and product marketing at CX innovators like Genesys, Gladly, LeadIQ, ASAPP, and now 8x8—building cloud, AI, and customer engagement strategies that have driven hundreds of millions in growth. Earlier in his career at American Express, Amazon, and Expedia, Dan developed the enterprise sales and customer-first mindset that continues to guide his leadership and storytelling today.
Tuesday, September 9th
2:40 PM Before AI, Fix the Data: A New Narrative for Modern CX
Every CX leader wants to harness the promise of AI, but the reality is that most organizations are drowning in fragmented systems and unreliable data. In this session, 8x8 will share a practical framework for unifying data across channels as the critical precursor to AI success—grounded in our Strategic Narrative and sales insights from the field. You’ll leave with a clear understanding of the hidden data traps holding back AI and a set of actionable recommendations to modernize your service experiences before you scale AI.
